Annie Crow
Nashville,TN
Summary
Dynamic recruiter and operations professional with a proven track record in full-cycle talent acquisition, onboarding, and organizational operations. Skilled at streamlining processes, fostering cross-functional collaboration, and building strong relationships to drive organizational growth. Expertise in leveraging HR technology, data analytics, and industry trends to attract top talent and optimize operational efficiency.
Overview
16
16
years of professional experience
Work History
Recruiter, Consumer Industries
Rizing, LLC (Wipro Company)
Stamford, CT
04.2022 - Current
- Providing end-to-end recruitment efforts for SAP Functional and Technical Consultants, including sourcing, screening, interviewing, establishing start dates, and executing offers
- Maintaining a sense of urgency, ensuring a seamless onboarding process for candidates, placing them on large-scale, high-profile client projects in a timely manner
- Partnering with Operations, HR, Legal, and Finance teams to create efficient onboarding workflows to manage compliance for all hires
- Managing files for each contractor, keeping contracts up to date and organized for all contractors and vendors
- Developing and maintaining a robust talent pipeline to meet urgent and long-term hiring needs, utilizing platforms such as LinkedIn, SAP SuccessFactors, and DICE
- Building strong relationships with candidates, hiring managers, and clients to align hiring strategies with project goals and budget constraints, driving successful outcomes
- Monitoring industry trends within the SAP ecosystem, particularly in Fashion and Retail, to refine talent acquisition strategies
Talent Acquisition Assistant
Centerstone
Nashville, TN
04.2021 - 04.2022
- Managed high-volume onboarding for new hires, including I-9 processing, background checks, and bi-weekly orientations, ensuring compliance with state and federal regulations
- Served as the main point of contact for hiring managers and candidates, resolving issues efficiently to maintain a positive candidate experience
- Optimized workflows using tools such as Workday HRIS and SmartSheet, delivering accurate data and reports for HR leadership
- Assisting HR in large-scale audits, ensuring compliance with company policies and legal requirements
- Led initial resume screenings and phone interviews, providing detailed handoffs to hiring managers to streamline the recruitment process
Spa Coordinator & Licensed Esthetician
Spa Haus Nashville
Nashville, TN
05.2018 - 04.2021
- Coordinated Operations: Managed daily spa operations, including scheduling, client intake, and team communications to ensure seamless service delivery
- Client Relationship Management: Built strong, long-term relationships with clients, delivering exceptional customer service and personalized care to drive customer retention and satisfaction
- Process Optimization: Utilized the MindBody scheduling system to efficiently book and adjust appointments, streamline workflows, and update client profiles to maintain accurate records
- Leadership & Collaboration: Acted as a key team member, attending regular meetings and collaborating with staff to align operations with client needs and business goals
- Financial Oversight: Handled daily financial reconciliations, including balancing the register, tracking transactions, and preparing end-of-day reports to ensure accuracy
- Transition to Service Provider Role: Advanced to a Licensed Esthetician role in 2019, expanding responsibilities, delivering professional and customized skincare treatments, waxing, tinting, and lash services
- PCA Skin Certified Professional and HydraFacial Certified
- Inventory & Preparation: Maintained spa cleanliness, stocked products, and prepared facilities for smooth daily operations
- Professional Expertise: Stayed current on skincare trends and product knowledge, effectively promoting services to enhance business growth
Recruiter
Vaco, LLC
Brentwood, TN
03.2016 - 02.2018
- Conducted full-cycle recruiting for a variety of industries, with a focus on accounting, HR, and administrative/executive support, providing candidate sourcing to placement, utilizing LinkedIn, CareerBuilder, and internal CRMs
- Built and maintained strong relationships with candidates and hiring managers, aligning skills and professional goals to fit client needs
- Provided resume restructuring, interview coaching, and career guidance, improving candidate readiness and placement rates
- Proactively filled open roles by leveraging an extensive network and maintaining a robust pipeline of qualified talent
Consultant and Sales Representative
The Matchmaking Company (Formerly Brotherton Holdings Inc.)
Franklin, TN
07.2014 - 03.2016
- Interviewed, screened, and qualified prospective clients for membership programs, leveraging strong rapport-building strategies to create a positive client experience
- Adapted communication styles to maintain control of client interactions and ensure clarity in discussing program benefits
- Identified client needs, addressed objections, and provided tailored solutions to achieve sales targets and maintain closing percentages
- Acted as the sole consultant, office manager, and sales representative for the state of Tennessee, managing all operational and administrative responsibilities
- Drafted contracts, completed required paperwork, and processed large financial transactions with a high degree of accuracy
Member Relations Director
The Matchmaking Company (Formerly Brotherton Holdings Inc.)
Franklin, TN
04.2014 - 07.2014
- Oversaw the Member Relations department for the Southeast region, ensuring alignment with client needs and program objectives
- Reviewed and assessed client profiles and personality test scores to make compatibility-based matches
- Fostered strong relationships with existing members by maintaining consistent communication and providing personalized support
- Conducted welcome calls, documented feedback, and answered member inquiries professionally to ensure satisfaction and retention
Administrative Assistant
Keller Williams Realty
Nashville, TN
04.2013 - 04.2014
- Collaborated with a team to prepare offers, process documents, and create property listings in the MLS system
- Managed lead generation by contacting potential clients and updating relevant databases and websites
- Oversaw marketing activities, including social media management and creating promotional materials for listings
- Organized team finances, scheduled appointments, and coordinated open houses to maximize operational efficiency
- Conducted research to identify potential residential building opportunities and provided detailed reports to the team
Sales and Customer Service Specialist
Beachaven Vineyards & Winery
Clarksville, TN
12.2008 - 02.2013
- Acquired extensive knowledge of the product line, organizational operations, and the winemaking process to provide exceptional customer service
- Managed inventory to prevent sales depletion or production delays, coordinating shipments as needed
- Delivered a premium guest experience by hosting special events, leading vineyard tours, and engaging with customers to promote the brand
- Monitored and recorded daily cash flow and sales to ensure accurate financial reporting
Intern - Certified Crisis Counselor, Information and Referral Specialist
Family and Children’s Services – United Way
Nashville, TN
12.2011 - 04.2012
- Responded to and followed up on crisis and 2-1-1 calls, providing immediate support and solutions to individuals in need
- Maintained detailed and accurate call records to ensure a comprehensive workflow
- Reported crimes and instances of abuse in compliance with legal and organizational protocols
- Guided callers to appropriate resources and support systems tailored to their specific situations
- Provided empathetic support during times of crisis, ensuring callers felt heard and understood
Education
Esthiology Program -
Aveda Institute of Nashville
Franklin, TN12.2019
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN05.2012
Skills
- Workday
- SAP SuccessFactors
- LinkedIn Recruiter
- CareerBuilder
- DICE
- Broadbean
- Bullhorn
- MS Office Suite
- SmartSheet
- MindBody
- CenterNet
- Compliance Auditing
- Workflow Optimization
- Cross-Functional Collaboration
Skillsandtools
Workday, SAP SuccessFactors, LinkedIn Recruiter, CareerBuilder, DICE, Broadbean, Bullhorn, MS Office Suite, SmartSheet, MindBody, CenterNet, Compliance Auditing, Workflow Optimization, Cross-Functional Collaboration
Timeline
Recruiter, Consumer Industries
Rizing, LLC (Wipro Company)
04.2022 - Current
Talent Acquisition Assistant
Centerstone
04.2021 - 04.2022
Spa Coordinator & Licensed Esthetician
Spa Haus Nashville
05.2018 - 04.2021
Recruiter
Vaco, LLC
03.2016 - 02.2018
Consultant and Sales Representative
The Matchmaking Company (Formerly Brotherton Holdings Inc.)
07.2014 - 03.2016
Member Relations Director
The Matchmaking Company (Formerly Brotherton Holdings Inc.)
04.2014 - 07.2014
Administrative Assistant
Keller Williams Realty
04.2013 - 04.2014
Intern - Certified Crisis Counselor, Information and Referral Specialist
Family and Children’s Services – United Way
12.2011 - 04.2012
Sales and Customer Service Specialist
Beachaven Vineyards & Winery
12.2008 - 02.2013
Esthiology Program -
Aveda Institute of Nashville
Bachelor of Science - Social Work
Austin Peay State University
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