Annie De Dios
Buckeye,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Esthetician
Beauty by Nanni
02.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
Rehabilitation Specialist
Centre For Neuro Skills
10.2018 - 04.2020
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
Truck Service Advisor
TA Truck Service
02.2017 - 10.2019
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
Education
No Degree - Nursing
Taft College
Taft, CAHigh School Diploma -
Foothill High School
Bakersfield, CASkills
- Customer service
- Active Listener
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Documentation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Esthetician
Beauty by Nanni
02.2020 - Current
Rehabilitation Specialist
Centre For Neuro Skills
10.2018 - 04.2020
Truck Service Advisor
TA Truck Service
02.2017 - 10.2019
No Degree - Nursing
Taft College
High School Diploma -
Foothill High School
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