Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Annie De La Torre

Annie De La Torre

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Good experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Previous work experience at a popcorn store enhanced customer service skills. Motivated to work towards providing a memorable service and experience for customers, up for any challenge no matter the job.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Boba Barista

AKIHI
09.2024 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Developed and managed relationships with customers to increase customer loyalty.

Food Service Worker

Doc Popcorn
06.2021 - 01.2023
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed and maintained positive relationships with customers to enhance service.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Adjusted food preparation methods in accordance with customer requests.
  • Monitored food quality and freshness throughout day.
  • Utilized POS system to receive and process food and beverage orders.

Education

Bachelor of Arts - ESL And Bilingual Urban Education

Rutgers University
Newark, NJ
05-2027

High School Diploma -

County Prep Highschool
Jersey City, NJ
05-2023

Skills

  • Sales goals achievement
  • Equipment maintenance
  • Conflict resolution
  • Interpersonal skills development
  • Strong work ethic
  • Soft selling
  • Up-selling
  • Basic math
  • Speedy and efficient
  • Exceptional customer service
  • Decision-making
  • Order taking
  • Verbal and written communication
  • FLUENT IN Spanish
  • Cash handling
  • Hospitality service expertise
  • Recipe adherence
  • POS systems
  • Time management
  • Positive and professional
  • Clear communication
  • Friendly and outgoing
  • Active listener
  • Multitasking and organization
  • Problem-solving
  • Workflow management
  • Attention to detail
  • Team player
  • Team collaboration

Certification

  • Licensed Cosmetologist - License received 2023 and up to date

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Boba Barista

AKIHI
09.2024 - Current

Food Service Worker

Doc Popcorn
06.2021 - 01.2023

Bachelor of Arts - ESL And Bilingual Urban Education

Rutgers University

High School Diploma -

County Prep Highschool

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