ANNIE DIENER
Ames,Iowa
Summary
Dynamic and dedicated professional with a strong work ethic and a passion for customer service, honed at Hickory Park. Skilled in beverage preparation and cash handling, I excel in multitasking and fostering team collaboration to enhance guest experiences. Committed to maintaining safety and satisfaction, I consistently resolve customer concerns with enthusiasm.
Overview
4
4
years of professional experience
Work History
SERVER
Hickory Park
Ames, IOWA
09.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
LIFEGUARD
Valley View Aquatic Center
West Des Moines, IOWA
06.2022 - 08.2023
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Remained calm and poised during periods of stress or when dealing with difficult people
- Monitored pool to identify individuals in distress or other emergency situations
- Paid close attention to weak swimmers and high-risk patrons
- Educated guests about water safety rules and regulations as needed
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Attended regularly scheduled staff meetings and trainings
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
STORE ASSOCIATE
DSW
West Des Moines, IOWA
06.2021 - 08.2021
- Greeted customers and answered questions, assisting with needs and finding items
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Performed general store maintenance for clean store appearance
- Labeled, tagged, and sorted merchandise for sale
- Unloaded store merchandise and arranged products in display areas
- Restocked shelves with appropriate items to support availability
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris
- Processed cash and credit payments with accurate cash-handling
- Resolved customer complaints promptly with professionalism and courtesy
- Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
Education
HUMAN SCIENCES -
Iowa State University
Ames, IA, US05-2027
Skills
- Beverage Preparation
- Professional Appearance
- Order Accuracy
- Strong Work Ethic
- Patron Support
- Public Safety
- CPR Certified
- Attention to detail
- Payment Processing
- Customer Service
- Team Collaboration
- Cash Handling Accuracy
- Customer Assistance
- Handling returns and exchanges
- Multitasking capabilities
References
References available upon request.
Timeline
SERVER
Hickory Park
09.2023 - Current
LIFEGUARD
Valley View Aquatic Center
06.2022 - 08.2023
STORE ASSOCIATE
DSW
06.2021 - 08.2021
HUMAN SCIENCES -
Iowa State University
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