Annie Duong
Shelby Township,MI
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bad Brads BBQ. Proven ability to enhance guest experiences through effective team collaboration and hospitality expertise. Consistently exceeded performance goals, ensuring timely service and maintaining high standards of cleanliness and organization in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Server
Bad Brads BBQ
Shelby Township, MI
05.2021 - Current
- Assisted in delivering exceptional customer service during high-volume dining hours.
- Learned menu items and daily specials to provide accurate recommendations to guests.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Adapted quickly to changing diner needs and preferences, enhancing overall guest experience.
- Supported management in handling customer inquiries and resolving complaints effectively.
- Engaged with patrons to foster relationships and encourage repeat visits.
- Participated in training sessions to develop skills in food safety and sanitation practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Server
Black Rock
Utica, MI
05.2020 - 05.2021
Server
UMI Sushi
Shelby Township, MI
05.2019 - 05.2020
Server
Asia’s Finest
Lansing, MI
05.2016 - 05.2019
Education
Associate In Applied Science - Respiratory Therapist
Macomb Community College
Warren, MI05.2026
Associates Of General Studies - General Studies
Macomb Community College
Warren, MI05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Team collaboration
Languages
Vietnamese
Limited Working
Timeline
Server
Bad Brads BBQ
05.2021 - Current
Server
Black Rock
05.2020 - 05.2021
Server
UMI Sushi
05.2019 - 05.2020
Server
Asia’s Finest
05.2016 - 05.2019
Associate In Applied Science - Respiratory Therapist
Macomb Community College
Associates Of General Studies - General Studies
Macomb Community College