Annie Dupree
Springfield
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Patient Access Representative - POD Lead
PeaceHealth
08.2023 - Current
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Trained new staff on operational procedures and software usage to enhance team performance.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Lead Referral Coordinator
Oregon Psychiatric Partners
08.2022 - 08.2023
- Developed and maintained strong relationships with healthcare providers for efficient referral processes.
- Coordinated patient referrals to optimize access to psychiatric services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Implemented tracking systems to monitor referral statuses and improve follow-up efficiency.
- Streamlined communication between patients and clinicians, enhancing overall patient experience.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service to patients, addressing inquiries or concerns regarding their referrals in a timely manner.
- Enhanced referral process efficiency by streamlining workflows and improving communication between departments.
- Fostered a collaborative environment among team members through open communication channels and regular meetings.
- Collaborated with healthcare providers to establish strong working relationships, promoting seamless referral coordination.
- Implemented quality control measures to ensure the accuracy of referrals processed by the team, resulting in fewer errors and improved overall performance.
- Conducted regular audits of referral documentation, ensuring compliance with relevant regulations and policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
Lead Scheduler
Summit Surgical
04.2022 - 08.2022
- Coordinated with medical staff to optimize workflow efficiency
- Monitored scheduling conflicts and resolved issues proactively
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
Intake and Insurance Specialist - Temporary
Pain Specialist of Southern Oregon
02.2022 - 04.2022
- Analyzed patient eligibility for insurance coverage, verifying accuracy of information provided.
- Verified and input insurance information for billing purposes and coordinated payment plans with patients
- Processed insurance claims efficiently, ensuring timely submission and resolution.
- Coordinated with healthcare providers to gather necessary documentation for claim approvals.
- Coordinated the scheduling of patient appointments
- Maintained accurate patient information in the system, including insurance details, medical history, and contact information
- Assisted patients in completing paperwork and resolving any billing issues
- Utilized electronic medical records to accurately track and record patient data and appointment information
- Responsible for scheduling patient appointments
- Worked closely with medical staff to coordinate and prioritize patients' appointments
- Answered and directed incoming phone calls from patients and medical staff, ensuring accurate and quick responses
- Communicated with patients to confirm upcoming appointments and answer general inquiries
- Team leader for the transition from one EHR (Practice Fusion) to another (Epic) and ensured all accuracy and completion of patient
Data Entry Specialist - Temporary
503 Staffing
10.2020 - 03.2021
- Verified data accuracy and consistency across multiple systems.
- Entered and maintained accurate data records in internal databases.
- Processed high volumes of information efficiently to meet deadlines.
- Conducted regular audits of data entries to ensure integrity and compliance.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Skilled in efficiently and accurately creating data reports
- Proficient in entering and verifying data in both manual and automated systems
- Experienced in using database software to track and store data
- Maintained a high degree of accuracy and attention to detail in all data entry tasks
- Talented with Microsoft Office Suite, QuickBooks, and other accounting software
- Superior organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as a member of a team
- Proven ability to accurately and efficiently manage QuickBooks software and provide detailed financial reporting
- Experienced in developing and maintaining all aspects of accounting operations including accounts receivable, accounts payable, ledger accounts, and financial statements
Community Health Worker
Allcare
10.2018 - 12.2019
- Conducted assessments to identify individual and community health needs, promoting tailored interventions.
- Facilitated workshops on nutrition, preventative care, and chronic disease management for diverse populations.
- Collaborated with healthcare providers to streamline patient referrals and improve continuity of care.
- Coordinated community outreach programs to enhance health awareness and resource accessibility.
- Helping individuals, families, groups and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information.
- Facilitating communication and client empowerment in interactions with health care/social service systems.
- Helping health care and social service systems become culturally relevant and responsive to their service population.
- Helping people understand their health condition(s) and developing strategies to improve their health and well-being.
- Helping to build understanding and social capital to support healthier behaviors and lifestyle choices.
- Delivering health information using culturally appropriate terms and concepts.
- Linking people to health care/social service resources.
- Providing informal counseling, support, follow-up, and advocating for local health needs.
- Making home visits to chronically ill patients, pregnant women and nursing mothers, individuals at high risk of health problems and the elderly.
- Translating and interpreting for clients and health care/social service providers.
- Facilitated health education programs in schools and community centers
- Delivered health education information to individuals and families
- Monitored clients’ health and progress, and reported findings to supervisors
- Developed and maintained strong relationships with clients to build trust and encourage adherence to health care plans
- Provided emotional support and counseling to clients and their families
- Collaborated with other health providers to coordinate care and ensure best practice standards were met
- Conducted home visits to assess health needs, provide health education, and link patients to appropriate services
- Educated patients on health promotion, disease prevention, and health maintenance
- Assisted patients with a variety of health-related activities, from providing basic healthcare services to helping them find resources and support
- Responsible for ensuring quality of care for a variety of patients
- Establish effective working relationships with patients, families, and healthcare teams Track patient progress and coordinate care plans accordingly
- Utilize EHRs and care management technologies to ensure accuracy and efficiency Identify potential risks and recommend interventions to address them
- Ensure compliance with state and federal regulations and standards
- Managed and tracked patient referrals to ensure timely and accurate communication between referring and receiving providers
- Developed and maintained relationships with physicians, medical staff, and insurance companies to ensure accurate communication
- Managed the collection and maintenance of patient information and referral documentation
- Created and updated patient records, ensuring accuracy and completeness of all information
- Responded to inquiries from providers, insurance companies, and patients regarding referral status
- Served as a liaison between the hospital and referring providers
- Acted as a point of contact for physicians and staff regarding referral questions and issues
Education
High School Diploma -
Countryside High School
Clearwater, FLSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare systems navigation
- Customer service
- Multitasking and organization
- Time management
- Resolving problems
- Calm and effective under pressure
- Team leadership
- Cross-functional collaboration
- Strong empathy
Timeline
Patient Access Representative - POD Lead
PeaceHealth
08.2023 - Current
Lead Referral Coordinator
Oregon Psychiatric Partners
08.2022 - 08.2023
Lead Scheduler
Summit Surgical
04.2022 - 08.2022
Intake and Insurance Specialist - Temporary
Pain Specialist of Southern Oregon
02.2022 - 04.2022
Data Entry Specialist - Temporary
503 Staffing
10.2020 - 03.2021
Community Health Worker
Allcare
10.2018 - 12.2019
High School Diploma -
Countryside High School
Completed MyLearnings (Not Required)
- PHMG Red Flag Symptom List- Online
- PHMG Blood Pressure- Online
- Safe2Share Learning- Online
- PHMG Secure Chat- Online
- PHMG Medical Terminology for Non-Clinical Caregivers
- Culturally Responsive and Gender Affirming Care – Program
- Equal Access- Communication and Care for Patients with Unique Needs and Abilities- Orientation
- CPI Prevention First Program
- Social Drivers of Health- Introduction- Program
- Promoting a Respectful Environment