ERICA RIVERA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Patient Access Manager Urology Pod
Yale New Haven Health System
07.2024 - Current
- Lead daily patient access operations, optimizing scheduling, registration, and referral workflows to improve access to care.
- Manage, train, and coach a high-performing patient access team that consists of 30+ employees, driving accountability, engagement, and consistent performance
- Improve patient satisfaction by standardizing communication, registration accuracy, and first-contact resolution
- Designed and executed strategic initiatives aligned with organizational growth and development goals.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented operational strategies to enhance productivity and performance.
- Streamlined processes using continuous improvement methodologies and best practices, ensuring effective operations.
Divisional Administrator II Oral Maxillofacial
Weill Cornell Medicine Department of Surgery
04.2018 - 07.2024
- Managed 1.5 million dollar yearly clinical operations, implementing lean methodologies that streamlined workflows and achieved a 20% reduction in operational cost annually
- Managed revenue cycle processes to ensure optimal financial performance.
- Managed profit and loss statements to track financial performance.
- Created budgets and forecasts to guide financial planning and resource allocation.
- Collaborated with Marketing on internal and external program initiatives and conducted SWOT analysis to inform strategic decisions.
- Supervised clinical administrative team activities, focusing on optimizing provider wait times and enhancing revenue opportunities through template management.
- Managed all facility-related accounts payable and purchasing activities, including office and medical supplies for centralized needs and specialty-specific supplies.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Practice Supervisor
Weill Cornell Medicine Department of Surgery
02.2017 - 04.2018
- Supervised the day-to-day activities of the administrative and billing staff; organized, prioritized, and distributed work, including, but not limited to, EPIC patient entry, patient message archiving and responses, and record keeping; prepared staff schedules
- Supported hiring and training processes for new full-time employees.
- Assisted with Hiring and Training of new FTEs.
- Coordinated purchasing of office and medical supplies to meet centralized and specialty-specific needs.
- Recorded employee hours and attendance in payroll system.
Senior Medical Secretary
Weill Cornell Medicine Department of Vascular Surgery
07.2016 - 02.2017
- Coordinated physician's administrative (research and academic) and clinical/surgical schedules to optimize patient care and workflow
- Scheduled follow-up procedures, radiology, and diagnostic tests using Epic to ensure timely patient management
- Answered incoming calls from patients and staff, responds to inquiries and triages calls to appropriate personnel
- Received and sorted incoming mail for distribution and distributes mail; accepts and signs for package deliveries
- Initiates and prepares written correspondence as needed and based on functional needs
- Initiated prior authorization requests to streamline patient care processes.
Senior Clinical Technician
Weill Cornell Medicine Department of Surgery
08.2009 - 06.2016
- Supported surgeons during various office procedures by preparing necessary instruments and ensuring a sterile environment.
- Supervised clinical administrative team activities to optimize provider wait times and enhance template processes.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Managed all facility-related accounts payable and purchasing activities, including the purchase of office and medical supplies for centralized needs and specialty-specific supplies.
Education
MHA- Health Administration -
University of Phoenix
Tempe, AZB.A Health Administration -
Southern New Hampshire University
Manchester, NHSkills
- Patient scheduling
- Patient registration
- Compliance standards
- Operations management
- Operational strategy
- Budget forecasting
- Strategic planning
- Detail orientation
Certification
- Certified medical assistant
- Dental billing and coding, AAPC
References
REFERENCES UPON REQUEST
Languages
REFERENCES UPON REQUEST
Timeline
Patient Access Manager Urology Pod
Yale New Haven Health System
07.2024 - Current
Divisional Administrator II Oral Maxillofacial
Weill Cornell Medicine Department of Surgery
04.2018 - 07.2024
Practice Supervisor
Weill Cornell Medicine Department of Surgery
02.2017 - 04.2018
Senior Medical Secretary
Weill Cornell Medicine Department of Vascular Surgery
07.2016 - 02.2017
Senior Clinical Technician
Weill Cornell Medicine Department of Surgery
08.2009 - 06.2016
MHA- Health Administration -
University of Phoenix
B.A Health Administration -
Southern New Hampshire University