Tracy Howard
Westwego,LA
Summary
Seasoned Patient Access Manager with experience managing patient admissions, registration processes and healthcare access services. Demonstrates strong leadership skills in navigating complex healthcare systems, resulting in smooth operations and improved patient satisfaction. Skilled in fostering relationships across departments to enhance workflow efficiency and improve overall hospital performance. Previous roles involved strategic planning and implementation of initiatives that significantly enhanced patient access to care while ensuring compliance with healthcare regulations.
Overview
29
29
years of professional experience
Work History
Patient Access Manager
Ochsner Medical Center
New Orleans, Louisiana
09.2023 - 05.2025
- Managed patient registration and scheduling processes for efficient service delivery.
- Oversaw insurance verification to ensure accurate patient coverage and billing.
- Trained staff on patient access protocols and system navigation tools.
- Managed scheduling of patient appointments and follow-up procedures.
- Trained staff on patient access protocols and system usage.
- Implemented policies to enhance patient experience during registration.
- Facilitated resolution of patient inquiries and concerns promptly.
- Identified opportunities to increase operational efficiencies through process changes or technological solutions.
- Performed audits of patient registration documents to ensure accuracy.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
Head Cashier
Lowes Home Improvment
Jefferson, LA
03.2023 - 08.2024
- Supervised cashiers to ensure efficient checkout operations and customer satisfaction.
- Trained new staff on register systems and company policies for improved service.
- Managed cash handling procedures to maintain accuracy and security during transactions.
- Assisted customers with inquiries, providing product information and store navigation help.
Patient Access Supervisor
Ochsner Medical Center
New Orleans, LA
09.2020 - 09.2023
- Supervised patient access team to ensure efficient registration processes.
- Coordinated communication between departments to streamline patient flow.
- Trained staff on patient access protocols and system usage.
Patient Access Representative
Ochsner Medical Center
New Orleans, Louisiana
09.2018 - 10.2020
- Assisted patients in completing registration forms and verifying insurance information.
- Coordinated patient appointments to ensure efficient scheduling and resource allocation.
- Communicated with healthcare providers to confirm patient eligibility for services.
Customer Service Manager
Walmart
Metairie, Louisiana
03.2018 - 02.2020
- Led customer service team to enhance service quality and efficiency.
- Developed training programs for new staff to improve product knowledge.
Assistant Store Manager
Advance America
Metairie
12.2014 - 03.2018
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on company policies and customer service standards.
- Implemented promotional strategies to increase foot traffic and sales engagement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Store Manager
Murphy USA
Boutte, Louisiana
03.2007 - 06.2014
- Supervised daily operations to ensure efficient store functionality.
- Managed inventory levels and conducted regular stock audits.
- Implemented promotional strategies to enhance product visibility.
- Coordinated schedules to optimize workforce allocation and productivity.
- Maintained compliance with safety and health regulations in store operations.
- Developed and enforced policies to improve team performance and engagement.
- Resolved customer complaints effectively to maintain satisfaction levels.
Customer Service Manager
Best Buy
Metairie, Louisiana
02.2003 - 08.2007
- Led customer service team to enhance service quality and efficiency.
- Developed training programs for new staff to improve product knowledge.
- Implemented feedback systems to gather customer insights and drive improvements.
Store Manager
Shell Oil
Luling, Louisiana
06.1997 - 11.2002
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and maintained optimal workforce levels.
- Trained new employees on customer service and operational procedures.
- Implemented promotional strategies to enhance customer engagement and sales.
- Monitored safety standards and conducted regular inspections of store facilities.
- Coordinated with vendors for timely product deliveries and stock replenishment.
Administrative Assistant
Jefferson Parish
Gretna, LA
12.1995 - 07.1997
- Managed scheduling and calendar coordination for department leadership.
- Assisted with the preparation of meeting materials and agendas.
- Maintained filing systems for documents and correspondence efficiently.
- Handled incoming communications, directing inquiries to appropriate staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
High School Diploma -
L W Higgins High School
Marrero, LA05-1995
Skills
- Patient registration
- Insurance verification
- Staff training
- Patient scheduling
- Healthcare communication
- Customer service
- Team leadership
- Process improvement
- Conflict resolution
- Attention to detail
- Problem solving
Timeline
Patient Access Manager
Ochsner Medical Center
09.2023 - 05.2025
Head Cashier
Lowes Home Improvment
03.2023 - 08.2024
Patient Access Supervisor
Ochsner Medical Center
09.2020 - 09.2023
Patient Access Representative
Ochsner Medical Center
09.2018 - 10.2020
Customer Service Manager
Walmart
03.2018 - 02.2020
Assistant Store Manager
Advance America
12.2014 - 03.2018
Store Manager
Murphy USA
03.2007 - 06.2014
Customer Service Manager
Best Buy
02.2003 - 08.2007
Store Manager
Shell Oil
06.1997 - 11.2002
Administrative Assistant
Jefferson Parish
12.1995 - 07.1997
High School Diploma -
L W Higgins High School