Gerald Perez
Las Cruces,NM
Summary
Healthcare manager with extensive expertise in strategic planning, staff development, and operational management. Demonstrated ability to enhance patient care quality, implement cost-saving measures, and foster interdisciplinary collaboration. Proven success in improving patient satisfaction and streamlining processes to boost efficiency across departments.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Patient Access Manager
Three Crosses Regional Medical Center
Las Cruces, NM
05.2022 - Current
- Managed patient registration process, achieving compliance with regulations and enhancing data accuracy.
- Oversaw front desk operations, elevating patient experience and maintaining high service quality.
- Coordinated interdepartmental communication to streamline patient flow and access.
- Trained staff on policies and procedures, enhancing effectiveness in patient access management.
- Monitored daily operations, promptly resolving access-related issues to support seamless patient flow.
- Monitored employee performance and provided feedback for improvement.
Clinic Manager II
New Mexico Cardiac Care
Las Cruces , NM
11.2013 - 04.2022
- Managed daily operations of cardiac care clinic efficiently.
- Implemented process improvements that streamlined workflow and reduced patient wait times.
- Coordinated patient scheduling and appointment systems to optimize clinic operations.
- Supervised and trained administrative staff in patient management tasks.
- Developed comprehensive training materials for new staff to ensure consistent adherence to clinic procedures.
Admissions Manager
Mountain View Regional Hospital
Las Cruces , NM
02.2004 - 11.2013
- Streamlined admissions processes for patients in fast-paced healthcare environment.
- Coordinated verification and eligibility checks with insurance companies to ensure accurate patient admissions.
- Resolved patient inquiries regarding admission procedures and requirements promptly.
- Facilitated interdepartmental communication to enhance admissions workflow efficiency.
- Trained and mentored team members on admissions best practices and protocols.
- Oversaw data entry into the hospital's electronic health record system.
Education
Some College (No Degree) - Computer Business Systems
Eastern Arizona College
Thatcher, AZSome College (No Degree) - Computer Science
New Mexico State University
Las Cruces, NMSkills
- Patient registration
- Patient flow management
- Clinic operations optimization
- Workflow improvement
- Staff training and development
- Effective problem solving
- Team collaboration
- Patient satisfaction
Languages
Spanish
Professional
English
Full Professional
Timeline
Patient Access Manager
Three Crosses Regional Medical Center
05.2022 - Current
Clinic Manager II
New Mexico Cardiac Care
11.2013 - 04.2022
Admissions Manager
Mountain View Regional Hospital
02.2004 - 11.2013
Some College (No Degree) - Computer Business Systems
Eastern Arizona College
Some College (No Degree) - Computer Science
New Mexico State University