Annie Erbacher
Clemson,SC
Summary
Motivated employee with engaging personality and hardworking attitude. Committed to putting in 100% effort for the job at hand. Friendly, open and committed to building a customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Waitress, Bartender
Archie's Alley
07.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Front Door Diner, Back Door Bar
05.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Ice Cream Server
Northern Lights Creamery
06.2022 - 08.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Lead Waitress
Tamarack Cafe
05.2020 - 08.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food Expeditor
Pautler's Drive In
05.2018 - 10.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor of Arts - Secondary Education And History
Clemson University
Clemson, SC05.2024
Skills
- Cool Under Pressure
- Accuracy and Efficiency
- Organized
- Customer Service and Rapport
- Adaptable and Flexible
- Relationship Management
Additional Information
- Coached a boys' basketball team for two years as the head coach
- Played three sports throughout high school while juggling AP and Honors classes
- Maintained above a 3.7 GPA throughout college
- Consistently volunteer at the Golden Corner Food Pantry in Seneca, SC since Fall 2021
Timeline
Waitress, Bartender
Archie's Alley
07.2022 - 08.2023
Ice Cream Server
Northern Lights Creamery
06.2022 - 08.2022
Waitress
Front Door Diner, Back Door Bar
05.2022 - 08.2023
Lead Waitress
Tamarack Cafe
05.2020 - 08.2021
Food Expeditor
Pautler's Drive In
05.2018 - 10.2019
Bachelor of Arts - Secondary Education And History
Clemson University
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