Annie Flores
Deer Park,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bilingual Sales Representative
AT&T Mobility
Deer Park, TX
05.2024 - Current
- Analyzed market trends and completed competitor analysis, enabling the development of targeted sales approaches that connected with diverse audiences.
- Trained new hires on sales techniques and company procedures, ensuring they were prepared for success in their roles as bilingual representatives.
- Optimized the sales process by identifying areas for improvement using customer feedback and performance metrics, leading to increased revenue growth and customer retention.
- Developed and maintained strong relationships with clients, ensuring long-term partnerships and continuous revenue growth.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in both English and Spanish languages.
Stocker / Cashier
Ross Dress For Less
5632 Fairmont Pkwy, Pasadena, TX 77505
11.2023 - 05.2024
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Storekeeper
Clothes Max
Pasadena, TX
04.2021 - 06.2021
- Monitored merchandise on shelves and in storage using inventory control system.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Sorted and placed clothing materials on racks and shelves according to predetermined sequences such as product code and size.
- Received, merchandised and arranged all shop items for visual display.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Alleviated customer service needs with policy-appropriate solutions.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science -
San Jacinto Communnity College
Pasadena, TX05.2026
Skills
- Customer Service
- Delegating Work
- Visual Display Arrangement
- Opening and Closing Procedures
- Positive and Friendly
- Stocking and Replenishing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Sales Representative
AT&T Mobility
05.2024 - Current
Stocker / Cashier
Ross Dress For Less
11.2023 - 05.2024
Storekeeper
Clothes Max
04.2021 - 06.2021
Associate of Applied Science -
San Jacinto Communnity College