Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ann-Marie Gilchrist

University Place,WA

Summary

To obtain a Site Lead position with Quest Diagnostics utilizing my 13 years experience of certified phlebotomy, patient service representative skills and new hire mentoring.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Phlebotomist II

Quest Diagnostics
2018.06 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Assisted in training and onboarding new phlebotomists.

Phlebotomist

PacLab Franciscan
2012.12 - 2018.01

Title Clerk, Front Office Operations

Gilchrist Auto Centers
2005.01 - 2010.11

Education

Phlebotomy Certification - undefined

Bates Technical College
Tacoma, WA
11.2012

High School Diploma - undefined

Mount Bachelor Academy
Prineville, OR
08.2002

Skills

  • Exceptional Phlebotomy, Specimen Processing, Compassionate Patient Care, Customer Service, Communication, Sharp Attention to Detail, Time Management, Task Completion, Ability To Work Under Pressure, Quick Data Entry, Professional Demeanor, Adaptability, Enthusiastic Team Player, Self-Motivating, Safety Minded

Certification

  • Medical Assistant - Phlebotomist Certification
  • Washington State
  • PC60381809
  • Expiration Date: 2026-11-23
  • Medical Assistant - Registration
  • MR60880140
  • Expiration Date: 2026-11-23

Awards

Quest Diagnostics Employee of the Quarter for Q4, Awarded December 2020

Timeline

Phlebotomist II

Quest Diagnostics
2018.06 - Current

Phlebotomist

PacLab Franciscan
2012.12 - 2018.01

Title Clerk, Front Office Operations

Gilchrist Auto Centers
2005.01 - 2010.11

Phlebotomy Certification - undefined

Bates Technical College

High School Diploma - undefined

Mount Bachelor Academy
Ann-Marie Gilchrist