Annie Gros
Thibodaux,LA
Summary
Accomplished ISB Supervisor with a proven track record at City of Thibodaux, enhancing team productivity and customer satisfaction through effective staff management and complex problem-solving. Skilled in fostering interdepartmental collaboration and implementing strategic improvements, significantly boosting operational efficiency. Expert in training and mentoring, demonstrating a goal-oriented approach to achieving organizational objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
ISB Supervisor
City of Thibodaux
Thibodaux, LA
06.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Sales Associate
Walmart
Thibodaux, LA
02.2011 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED -
Morgan City High School
Morgan City, La05.1996
Skills
Training and mentoring
Goal-Oriented
Staff Management
Complex Problem-Solving
Timeline
ISB Supervisor
City of Thibodaux
06.2011 - Current
Sales Associate
Walmart
02.2011 - 06.2011
GED -
Morgan City High School