Annie Guerrero
Haverstraw,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Casey Hernandez Agency
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Dunkin Crew Member
Dunkin'
08.2021 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
McDonalds Crew Member
McDonald's
08.2020 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Worked front counter, drive-thru and other areas.
Hostess
Little Buddha
06.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Arts - Humanties
Rockland Community College
Suffern, NY12.2024
High school or equivalent -
North Rockland High School
Thiells, NY06.2019
High school or equivalent -
Union City High school
Union City, NJ06.2019
Skills
- Customer Service
- Multitask
- Attention to Detail
- Organized
- Flexible
- Telephone Skills
- Bookkeeping
- Verbal and Written Communication
- Food Safety
- Greeting and Seating Clients
Languages
Spanish
English
Timeline
Receptionist
Casey Hernandez Agency
10.2023 - Current
Dunkin Crew Member
Dunkin'
08.2021 - Current
McDonalds Crew Member
McDonald's
08.2020 - 08.2021
Hostess
Little Buddha
06.2019 - 03.2020
Associate of Arts - Humanties
Rockland Community College
High school or equivalent -
North Rockland High School
High school or equivalent -
Union City High school