Annie Higgins
Miami
Summary
Finance professional with solid background in cash management and transaction handling. Known for delivering reliable results through collaborative teamwork and adaptability to changing requirements. Possesses strong analytical skills and meticulous attention to detail.
Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
19
19
years of professional experience
Work History
People Lead
Walmart
Davie, FL
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Facilitated training sessions to improve staff skills and compliance with company policies.
- Developed and implemented employee onboarding programs to enhance integration and retention.
- Conducted performance evaluations, providing constructive feedback to promote employee development.
- Collaborated with management to refine recruitment strategies, improving candidate quality and fit.
- Streamlined HR processes through automation, increasing efficiency in document management systems.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Money Center Associate
Walmart
Miami, FL
02.2016 - Current
- Processed financial transactions accurately and efficiently in high-volume environment.
- Assisted customers with inquiries regarding money services and product offerings.
- Managed cash handling procedures to ensure compliance with company policies.
- Trained new associates on operational procedures and customer service standards.
- Implemented strategies to enhance transaction speed and accuracy for improved customer satisfaction.
- Collaborated with team members to streamline workflow processes, reducing wait times for customers.
Assistant Manager
Ashley Stewart
Miami, FL
04.2014 - 03.2016
- Managed daily store operations including staffing, merchandising, and customer service.
- Trained and mentored staff to increase productivity and service quality.
- Coordinated customer feedback initiatives to refine service offerings and improve satisfaction metrics.
- Monitored inventory turnover and adjusted ordering to minimize holding costs.
Area Supervisor
Ross
Miami, FL
04.2007 - 04.2014
- Supervised multiple store teams and led operational improvements across the area.
- Implemented a new point-of-sale system, reducing transaction times and increasing customer satisfaction.
- Analyzed sales trends to guide merchandising and promotional decisions that raised engagement and sales.
- Fostered a collaborative team culture to boost morale and reduce turnover.
Education
AS - Human Resources Management
Broward College
Pembroke Pines, FL05-2025
Skills
- Employee engagement strategies
- Employee onboarding
- Performance evaluation
- Operational efficiency enhancement
- HRIS and POS integration
- Staffing and recruitment
- Effective conflict resolution
- Diversity initiatives
- Customer engagement
- Inventory management support
Languages
English (Native)
Timeline
People Lead
Walmart
07.2022 - Current
Money Center Associate
Walmart
02.2016 - Current
Assistant Manager
Ashley Stewart
04.2014 - 03.2016
Area Supervisor
Ross
04.2007 - 04.2014
AS - Human Resources Management
Broward College
References Available upon request
References Page — Annie Higgins - Miami, FL 33169 | higgins8265@gmail.com| (786) 374-4525