Open To Work
Annie Higgins
Miami,United States of America
Summary
Results-driven People Lead known for improving team performance and customer satisfaction through strategic onboarding and training programs. Leverages strong problem-solving skills to streamline HR processes and elevate operational efficiency. Proven success in fostering a collaborative environment that enhances employee engagement and retention.
Overview
19
19
years of professional experience
Work History
People Lead
Walmart
Davie, United States of America
02.2016 - Current
- The People Lead serves as the central point of contact for both store management and associates, blending traditional HR administration with talent development and engagement initiatives.
- Demonstrated strong critical thinking and problem-solving skills to evaluate solutions and make sound decisions.
- Adaptable and quick learner, consistently mastering new concepts, systems, and policies with efficiency.
- Exhibited excellent time management, completing all tasks accurately within deadlines.
- Maintained attention to detail while handling complex assignments and team responsibilities.
- Provided guidance and support within team environments, fostering collaboration and morale.
- Facilitated training sessions to enhance staff skills and ensure adherence to company policies.
- Developed and implemented onboarding programs to streamline new employee integration and boost retention.
- Conducted performance evaluations and provided constructive feedback to promote professional growth.
- Partnered with management to refine recruitment strategies, resulting in improved quality and fit of new hires.
- Streamlined HR processes through automation, boosting document management efficiency.
- Ensured compliance with federal, state, and local labor regulations through regular audits and policy updates.
- Coordinated employee training programs to enhance skills development and performance.
- Developed performance management systems for accurate tracking of employee progress and achievement.
Assistant Manager
Ashley Stewart
Miami, FL
04.2014 - 03.2016
- Drove sales to consistently exceed financial goals.
- Assisted Store Manager in evaluating business performance and implementing strategic improvements.
- Managing store expenses and ensuring compliance with company policies.
- Delivered exceptional customer service while ensuring a clean and organized store environment.
- Supporting the Store Manager in developing staff and ensuring high standards of customer service.
- Managed store operations and merchandising during designated shifts.
Area Supervisor
Ross Dress for Less
Miami, FL
04.2007 - 03.2014
- Directed the operations of a specific area within the store in the role of Area Supervisor at Ross Stores.
- Managed daily operations, including store opening and closing, to ensure smooth functionality.
- Oversaw staff performance to foster a positive work environment.
- Recruiting, training, and developing staff to enhance customer service.
- Ensured adherence to safety protocols and maintained a secure shopping environment.
- Ensured a clean and organized merchandise display for customers.
- This role requires strong leadership skills and a commitment to safety and customer service.
Education
Associate - Business Human Resources
Broward College
Broward, FL05-2025
Skills
- Staffing and recruitment
- Employee onboarding
- Performance evaluation
- Employee engagement
- HRIS integration
- Workforce planning
- Operational efficiency
- Quality assurance
- Issue resolution
- Customer support
- Customer satisfaction
- Communication
- Problem-solving
- Effective conflict resolution
- Diversity initiatives
- Results delivery
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
People Lead
Walmart
02.2016 - Current
Assistant Manager
Ashley Stewart
04.2014 - 03.2016
Area Supervisor
Ross Dress for Less
04.2007 - 03.2014
Associate - Business Human Resources
Broward College