Annie Jordan

Dispatch calls to appropriate person

Assisting customers on phone and through email to resolve issues and concerns

Inputting orders into system

Register customers on portal

Worked closely with product specialists to recommend correct products

Worked with carrier to setup emergency deliveries to customer due to urgency

Call 40 customers a week to follow up and see if they needed anything

Responsible for setting up oil tanks on customer’s account

• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Secured and stored items until customer pickup.
• Followed application instructions closely and reviewed deliveries to minimize errors.
• Greeted customers and answered product or service questions.
• Asked store associates for help locating missing products.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
• Suggested comparable products to replace out-of-stock items.
• Satisfied customers with quick, accurate service under tight deadlines.
• Completed pickup and shopping orders for customers within local area.

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Evaluated employee job performance and motivated staff to improve productivity.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Conducted research and reviewed findings to solve customer issues.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.