Annie Liu
Summary
Experienced and committed Luxury Client Advisor driven by a passion for delivering exceptional customer service. Demonstrated success in consistently achieving both individual and team objectives, while cultivating enduring client relationships.
Overview
3
3
years of professional experience
Work History
Client Advisor & Fine Jewelry Ambassador
Christian Dior Couture
08.2021 - 09.2022
- Promoted to Client Advisor with a focus on driving business growth and fostering stronger client relationships.
- Accomplished $1M in sales within the initial six months following the promotion. With UPT 2.5-3.5.
- Established a robust rapport with new clients through CRM promotion, identifying customer needs and lifestyles.
- Crafted a daily business strategy aimed at targeting 20-30 clients, encompassing core collections, pre-launch reserves, seasonal capsules, fine jewelry, and children's collections.
- Successfully cultivated a high-value Men's "Elite" client within the first 3 months of employment. Extended and invitation for him to atten a Men's fashion show in London. Collaborated closely with managers and the Client Relation Director to execute this event.
- Fostered and deepened trust with both Elite and VVIP clients, resulting in a remarkable increase in purchases
- Invited to become one of the Fine Jewelry Ambassadors of North America region, to advance business growth and explore new opportunities.
- Recognized as the top-performing fine jewelry salesperson, consistently achieving an average of 2 units sold per month.
Leather Goods Coordinator
Christian Dior Couture
05.2021 - 08.2021
- Efficiently coordinate product reserves for pre-launch, consignments, allocations, seasonal items, and reserved merchandise.
- Expertly coordinate merchandise transfers across all regions. Meticulously tracking inventory and product reserves in preparation for all launches.
- Lead stock management, oversee and execute annual inventory procedures. Ensure the maintenance of extensive stock for thorough business analysis.
- Report product launches and feedbacks to corporate.
- Responsible for nationwide products personalization.
- Prepare sales recaps. Support business analysis by product categories, and develop action plans for products.
- Enhance sales through close collaboration with all departments. Including RTW, Footwear, Fine Jewelry, Accessories.
Sales Associate
Jimmy Choo
07.2019 - 12.2020
- Ensure the attainment of both individual and store goals, fostering business growth, and surpassing the YTD sales target by 127%.
- Established a diverse clientele comprising local and international connections, demonstrating the capability to nurture lasting client relationships.
- Possess a robust product expertise, engaging clients by conveying product details and stories both in person and on various social media platforms.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Education
Manhattan School of Music
Skills
- Client Relationship Management
- Product Knowledge
- Communication
- Team collaboration
- Bilingual
- Opera
- Visual Arts
Timeline
Client Advisor & Fine Jewelry Ambassador
Christian Dior Couture
08.2021 - 09.2022
Leather Goods Coordinator
Christian Dior Couture
05.2021 - 08.2021
Sales Associate
Jimmy Choo
07.2019 - 12.2020
Manhattan School of Music