Kami Hansen
Las Vegas,NV
Summary
Experienced sales and management leader with 15 years in customer service and team development. Skilled in fostering professional relationships and enhancing organizational efficiency. Demonstrated ability to thrive in fast-paced settings. Focused on achieving results while ensuring a balanced work-life approach.
Overview
19
19
years of professional experience
Work History
Luxury Style Advisor Fine Jewelry
Saks Fifth Avenue
09.2025 - Current
- Guided clients in selecting styles aligned with personal preferences and current trends.
- Delivered product knowledge to elevate customer experience and drive sales.
- Collaborated with team members to uphold visual merchandising standards across the store.
- Adapted to changing inventory and seasonal fashion trends, ensuring timely updates for customers.
Commission Sales Associate
Luxe
05.2025 - 09.2025
- Facilitated product selection and inquiries to enhance overall shopping experience.
- Processed transactions accurately through point-of-sale systems for efficient checkout operations.
- Organized merchandise displays and maintained cleanliness to uphold store presentation.
- Collaborated with team members to achieve daily sales targets and boost customer satisfaction.
Manager
Swatch Caesars Forum
01.2024 - 01.2025
- Ensured adherence to visual merchandising standards while maintaining store cleanliness.
- Delivered outstanding customer service to foster lasting clientele relationships.
- Applied thorough understanding of KPIs to drive store performance.
Fine Jewelry Commission Sales Associate
Venezia Fine Jewelry (Palazzo)
01.2023 - 01.2024
- Responsible for large value transactions with high end customers
- Met or exceeded monthly sales goals
- Excellent customer service skills, encouraging repeat business
Fine Jewelry Commission Sales Associate
Macys (Fashion Show Mall)
01.2017 - 01.2023
- Cultivated customer loyalty through exceptional customer service techniques
- Expedited daily operations, performed administrative tasks, and oversaw staff performance
- Increased Profits through troubleshooting profit loss areas
- Guaranteed that the store safety policies were being followed
- In charge of remedying any pursuant safety issues
Guest Service Representative
Simon Property Group (Tacoma Mall)
01.2016 - 01.2017
- Demonstrated proficiencies in telephone and front-desk reception skills in a high-volume environment
- Played an integral role in handling returns exceeding the target satisfaction rate of 90%
- Demonstrated professional etiquette to build and maintain strong client relationships
- Ensured leads by maximizing opportunities in providing excellent customer relations and building rapport
Assistant Manager
Zales The Diamond Store
03.2007 - 12.2008
- Managed daily operations to ensure compliance with company policies and procedures.
- Optimized team workflow efficiency through effective scheduling and task coordination.
- Enhanced onboarding processes by implementing comprehensive training programs for new staff.
- Identified areas for service improvement by analyzing customer feedback.
- Ensured timely supply replenishment through diligent inventory monitoring.
- Fostered collaboration among team members by developing effective internal communication strategies.
Education
Business Administration & Management - undefined
Portland Community College
Skills
- Client satisfaction strategies
- Analytical thinking
- Workplace flexibility
- Team collaboration
- Independent work ethic
ADDITIONAL WORK EXPERIENCE
- Ticketmaster Customer Service Booth (Tacoma)
- Sales/ Brand ambassador
- Old Navy (Tacoma Mall)
- Retail Associate
- Zales (Portland)
- Assistant Manager
Timeline
Luxury Style Advisor Fine Jewelry
Saks Fifth Avenue
09.2025 - Current
Commission Sales Associate
Luxe
05.2025 - 09.2025
Manager
Swatch Caesars Forum
01.2024 - 01.2025
Fine Jewelry Commission Sales Associate
Venezia Fine Jewelry (Palazzo)
01.2023 - 01.2024
Fine Jewelry Commission Sales Associate
Macys (Fashion Show Mall)
01.2017 - 01.2023
Guest Service Representative
Simon Property Group (Tacoma Mall)
01.2016 - 01.2017
Assistant Manager
Zales The Diamond Store
03.2007 - 12.2008
Business Administration & Management - undefined
Portland Community College
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