Annie Madhlangove
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Drug Testing Technician
Recovery Monitoring Solutions
Denton , TX
03.2022 - 07.2023
- Performed drug testing on employees in accordance with company policies and procedures.
- Collected urine samples from individuals for drug testing purposes.
- Reviewed test results to ensure accuracy of data.
- Maintained records of all laboratory tests conducted.
- Ensured compliance with applicable federal, state, and local laws regarding drug testing.
- Provided training to new staff members regarding proper collection techniques and safety protocols.
- Reported any suspicious activity related to drug use or abuse to the appropriate authorities.
- Communicated regularly with supervisors and colleagues about progress of drug testing projects.
- Collaborated with other technicians in order to complete tasks efficiently.
Preschool Teacher
The Learning Experience
, TX
12.2021 - 12.2022
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Developed lesson plans that incorporated creative teaching techniques.
- Facilitated group play activities that encouraged collaboration among students.
- Encouraged critical thinking skills through problem solving activities.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Provided individual attention to each student as needed during class time.
- Led story time sessions designed to promote literacy skills among young learners.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Utilized technology such as computers and tablets in the classroom setting.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Provided guidance regarding nutrition and healthy habits during snack time.
Customer Service Representative
Walmart
06.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Marcus High School
Flower Mound, TX05.2020
Certification - Coding
SheCodes
Skills
- Teamwork and Collaboration
- Excellent customer service skills with strong problem solving skills
- Excellent personal computing skills including proficiency with standard office automation software such as MS Word, Excel, Project, Visio and Outlook
- Self-Motivated
- Excellent Communication
- HTML
- Javascript
- Attention to Detail
- CPR/First-aid Certified
- First Aid/CPR
- Interactive Teaching and Learning
- Creative Lesson Plan Development
- Critical Thinking
- Project Planning
Timeline
Drug Testing Technician
Recovery Monitoring Solutions
03.2022 - 07.2023
Preschool Teacher
The Learning Experience
12.2021 - 12.2022
Customer Service Representative
Walmart
06.2020 - 01.2021
High School Diploma -
Marcus High School
Certification - Coding
SheCodes
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