ANNIE MARTINEZ
Garland,TX
Summary
Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Self-starting Operations Manager offering high-level experience in supervision of a diverse workforce.
Overview
15
15
years of professional experience
Work History
General Manager of Operations
MyEyeDr.
04.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Director of Call Center Operations
Scout & Cellar
01.2021 - 12.2021
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
- Streamlined communication channels for improved customer experience and reduced response times.
- Optimized workforce management by effectively scheduling and allocating resources to meet demand.
- Reduced employee turnover by fostering a positive work environment and providing regular training opportunities.
Team Leader, General Store Manager
Wisteria
01.2018 - 12.2019
- Passionate, Engaged, Inspirational, specializing in the home furnishing and design industry, in search of newand challenging opportunity for growth and advancement
- Critical Thinking Judgment and Decision Making
- Complex Problem Solving Operations Analysis
- Sales and Marketing Design, Wisteria 2 years
- Accountable Store Director for delivering sales and productivity targets
- Direct Leadership for 10 associates in a small box single store concept in support of
- Catalog business
- Developed, Partnered and Implemented design concepts to mirror and support Catalog
- Concepts
- Year Over Year sales gains through strategic merchandising and expense control
- Developed and Retained staff with less than 20% turnover.
Design Center Manager
Ethan Allen Global, Inc
09.2014 - 04.2017
- Years 8 months
- Accountable Store Director for delivering sales and productivity targets
- Cultivated staff development of 6 Design Team professionals
- Developed local Marketing plans to increase Brand recognition in a declining location
- Ensured Brand Service Level expectations.
Co-Manager
Pottery Barn Kids
09.2012 - 09.2014
- Pottery Barn Kids 2 years 1 month
- Provide leadership to achieve or exceed budgeted metrics through a highly productive sales culture
- Effectively manage store operations, visual standards, and inventory levels
- Actively partner two up and two down in communicating objectives and wins
- Accountable as second in charge for all aspects of the store.
Store Manager
I.O.Metro, Inc
04.2009 - 04.2012
- Years 1 month.
Education
BBA - Marketing Management And Research
University of Texas At Austin
Austin, TX05.1982
Skills
- Budgeting and Forecasting
- Strategic Planning
- Financial Management
- Customer Service
- Team Leadership
- Performance Measurement
- Decision Making
- KPI Tracking
- Customer Service Management
Timeline
General Manager of Operations
MyEyeDr.
04.2022 - Current
Director of Call Center Operations
Scout & Cellar
01.2021 - 12.2021
Team Leader, General Store Manager
Wisteria
01.2018 - 12.2019
Design Center Manager
Ethan Allen Global, Inc
09.2014 - 04.2017
Co-Manager
Pottery Barn Kids
09.2012 - 09.2014
Store Manager
I.O.Metro, Inc
04.2009 - 04.2012
BBA - Marketing Management And Research
University of Texas At Austin