ANNIE MENDOZA
Aveanna Heathcare (DME)
Orlando,USA
11
years of professional experience
Dedicated and detail-oriented Customer Service and Healthcare Support Professional with over 5 years of experience in patient care, medical assistance, and order management. Proven ability to resolve complex customer issues, improve operational efficiency, and deliver exceptional service in fast-paced environments. Recognized for strong communication, adaptability, and commitment to enhancing patient experiences.
Work History
Patient Intake Specialist
5 Months- Maintain accurate, HIPAA-compliant documentation
- Support new patient admissions by collecting and entering accurate demographic and clinical informationVerify insurance coverage and review benefits
- Review prescription validity and identify missing or required documentation
- Coordinate with internal departments to support timely start of care
- supplying, maintaining, and instructing patients, family and caregivers on medical devices prescribed for long-term, short-term or home healthcare.
- Review and create invoices
Customer Service Representative
2 Years 4 Months- Interact with members via phone, email, and chat to address inquiries and resolve issues related to prescriptions and billing
- Schedule immunizations and coordinate with pharmacists to process refills
- Clarify insurance coverage and financial responsibilities for members
- Maintain detailed records of all customer interactions to ensure accurate service tracking
- Documentation of customers feedback
- Remote
Customer Service Representative
3 Years 2 Months- Process orders and address customer inquiries efficiently, ensuring accurate fulfillment and timely delivery
- Collaborate with cross-functional teams to optimize inventory management and streamline workflows
- Implemented tracking systems to improve order accuracy and reduce discrepancies
- Assist customers with online orders and explain insurance policies clearly and compassionately
- Conduct outbound calls to insurance providers and follow up on customer needs
- Remote
Patient Support Representative
1 Year 10 Months- Handled inbound and outbound calls to assist patients with refills, prior authorizations, and new patient onboarding
- Collaborated with departments to ensure smooth workflow and clear communication
- Trained new employees on company policies and procedures
- Used project management tools to track timelines, ensuring timely service delivery and patient engagement
- Prescription and order management reviewing, verifying, and processing specialty prescriptions, and coordinating with healthcare providers to clarify orders.
- Remote
Clinical Abstractor
1 Year 1 Month- Research and quality improvement initiatives
- Ensured compliance with HIPAA and regulatory standards
- Supported data-driven decision-making by maintaining accurate clinical databases and documentation
- Prepares reports and updates databases with abstracted information.
- Data entry, Accurately and efficiently entering the collected data into databases for tracking and analysis.
- Data extraction, Reviewing medical records to extract specific information like medical history, diagnoses, treatments, and demographics.
- Collaborating with other staff, such as clinical nurses or quality improvement teams, to discuss findings and process improvements.
- Remote
Medical Assistant
4 Months- Performed clinical tasks such as vitals, injections, and laboratory testing
- Assisted oncology and care teams with patient management and education
- Maintained medical records, processed authorizations, and coordinated appointments
- Assisting with diagnostic tests, such as biopsies and imaging technologies.
- Patient transport
Medical Assistant
3 Years- Supported physicians during procedures and patient exams
- Managed charting
- Lab work, referrals, and patient scheduling
- Provided compassionate patient education on their oncology treatment and post-treatment guidance
- Assisting with diagnostic tests, such as biopsies and imaging technologies.
- Prior authorizations
- Insurance verification
- Patient transport
- Keep up with medical supply inventory
- Assist with medical records
Medical assistant
1 Year- Assisting the doctor with labs, vital, vaccines and annual physicals
- Prior authorizations
- Insurance verification
- Front desk assistant
- Keeping up with inventory
- Placing orders for medical items
- Patient transport
Education
Associate of Occupational Studies (AOS)
Skills
EMR
HIPAA
Vaccines
Phlebotomy
EKG
Oncology Research
IV
IV
TRAINING / COURSES
- CPR
- BLS
- AED
- First Aid
Timeline
Patient Intake Specialist
Aveanna Heathcare (DME)
03.2026 - CurrentRead More
Customer Service Representative
CVS Pharmacy
11.2023 - 03.2026Read More
Customer Service Representative
OTCHS CVS Health
01.2023 - 03.2026Read More
Patient Support Representative
CVS Specialty - Oncology
01.2023 - 11.2024Read More
Clinical Abstractor
MD Abstract - Oncology
12.2021 - 01.2023Read More
Medical Assistant
Florida Cancer Specialists and Researchers
07.2021 - 11.2021Read More
Medical Assistant
RSNY Dr. Lederman - Oncology
01.2017 - 01.2020Read More
Medical assistant
Pediatric clinic
01.2016 - 01.2017Read More
Mandl Allied Health
Associate of Occupational Studies (AOS)
Read More