Ashley Smith
Houston
Summary
Detail-oriented administrative professional with expertise in healthcare data management, EMR/EHR systems, and health insurance verification. Committed to enhancing patient care and streamlining clinical operations through exceptional organizational skills and effective care coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Intake Specialist
Promptcare Home Infusion- BlueBird Staffing
Houston
11.2025 - Current
- Verified patient eligibility and benefits with insurance companies to facilitate timely prior authorizations.
- Documented initial patient referral admission data to ensure accurate processing and compliance.
- Received and managed referrals from multiple sources within service areas.
- Interfaced with external clients, physicians, nurses, and discharge planners for authorizations.
- Entered and maintained new patient information in order processing system.
- Generated and ensured completion of required forms including consent for treatment.
- Updated patient and clinical information daily in the order processing system.
- Coordinated re-authorizations and billing needs with billing department to streamline revenue cycle processes.
Intake Specialist
Nurses Night & Day
Houston
01.2023 - 10.2025
- Managed patient medical records, ensuring compliance with HIPAA and confidentiality standards.
- Streamlined data entry processes to enhance accuracy in record-keeping systems.
- Utilized electronic health records (EHR) for managing, storing, updating, and securing PHI.
- Conducted regular audits of medical records to identify discrepancies and implement corrective actions.
- Collaborated with healthcare providers to improve workflow and facilitate timely access to patient information.
- Coordinated responses to subpoenas and legal requests for medical records, protecting patient privacy rights.
- Processed medical records requests from external providers in accordance with all regulations.
- Maintained clinical records and documentation to meet agency standards and regulatory compliance.
Accounts Recievable Admin (Part-time)
Diaspora Transportation
Houston
01.2024 - 02.2025
- Created positive work environment prioritizing efficiency and communication in processing paychecks, calculating wages, managing deductions, maintaining accurate records, preparing reports, and resolving employee payroll inquiries.
- Manage Payroll and employee benefits setup
- Managed staff to ensure smooth operations.
- Coordinated daily tasks and schedules for team efficiency.
- Maintain office supplies, handling budgets.
- Facilitated training on company policies and procedures for new drivers.
Patient Intake Representative
CVS Specialty/Continuum Global
Houston
09.2023 - 03.2024
- Ensured accurate insurance coverage by verifying patient eligibility and benefits.
- Processed prior authorization requests, ensuring timely access to necessary care.
- Performed virtual and phone assessments to address patient care requirements.
- Coordinated patient appointment scheduling, enhancing operational flow.
- Resolved billing concerns promptly, protecting financial interests of patients and the organization.
- Utilized CareTend and CPR+ software for effective management of inventory and billing processes.
Accounts Receivable Manager
WB Commodity LLC
Houston
02.2021 - 04.2023
- Maintained accounts receivable by generating invoices and tracking payments to ensure timely collections.
- Monitored accounts receivable aging reports to identify overdue accounts and initiate follow-up actions.
- Executed reconciliations between accounts receivable ledger and general ledger to ensure financial accuracy.
- Responded to customer billing inquiries and disputes via phone, and email.
Customer Service Manager (CSM)
Greyhound Lines
Houston
02.2015 - 08.2020
- Directed phone calls and correspondence, serving as primary contact for teams and clients.
- Coordinated meetings and appointments to optimize team schedules and enhance communication.
- Prepared, edited, and proofread documents, ensuring accuracy in reports and presentations.
- Maintained organized electronic and physical filing systems for efficient document management.
- Managed office supply orders and equipment maintenance to support uninterrupted operations.
- Arranged travel logistics, including accommodations for events and conferences.
- Performed data entry and maintained databases to ensure accurate reporting and information accessibility.
- Conducted research to support data-driven decision-making and presentations
Client Advocate/Outreach
Houston Area Woman's Center
Houston
04.2017 - 09.2017
- Assisted with outreach efforts to support homeless individuals
- Provided support to a woman experiencing domestic violence
- Supported the organization and coordination of events
- Facilitated the collection of donations for local charities
Accounts Receivable Clerk
OD Inspections Inc
Houston
03.2012 - 10.2015
- Managed accounts receivable through invoice generation and payment tracking to ensure timely collections.
- Produced invoices for customers and managed payment allocations.
- Monitored accounts receivable aging reports to identify overdue accounts.
- Established automated reminders for overdue accounts and coordinated collection processes to enhance cash flow.
- Performed reconciliations between accounts receivable ledger and general ledger to ensure financial accuracy.
- Responded to customer billing inquiries and disputes via phone, and email.
- Enhanced workflow by coordinating schedules and tasks efficiently.
- Oversaw budget handling while ensuring availability of essential office supplies.
- Provided training on company policies and procedures for new drivers.
Education
Bachelor of Science - Health Information Management
Western Governors University
05-2026
Associate of Applied Science Degree - Health Information Management
Ultimate Medical Academy
10-2025
Skills
- Patient registration
- EMR/EHR systems
- Health insurance verification
- Medical coding and billing
- Patient privacy protocols
- HIPAA compliance
- Care coordination
- Quality improvement
- Records management
- Microsoft Outlook and Excel
- CRM system proficiency
- Data analysis
- Revenue management
- Team management
- Interpersonal communication
- HIPAA compliance
Certification
- BLS Certification, 08/01/25, 08/31/27, BLS training covers essential life-saving techniques such as CPR for adults, children, and infants, proper AED operation, and techniques for managing choking, trauma, cardiac arrest and other medical emergencies.
- TWIC Card
- CDL A
- CDL B
- CPR Certification
Accomplishments
- Graduated with Honors
Timeline
Patient Intake Specialist
Promptcare Home Infusion- BlueBird Staffing
11.2025 - Current
Accounts Recievable Admin (Part-time)
Diaspora Transportation
01.2024 - 02.2025
Patient Intake Representative
CVS Specialty/Continuum Global
09.2023 - 03.2024
Intake Specialist
Nurses Night & Day
01.2023 - 10.2025
Accounts Receivable Manager
WB Commodity LLC
02.2021 - 04.2023
Client Advocate/Outreach
Houston Area Woman's Center
04.2017 - 09.2017
Customer Service Manager (CSM)
Greyhound Lines
02.2015 - 08.2020
Accounts Receivable Clerk
OD Inspections Inc
03.2012 - 10.2015
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science Degree - Health Information Management
Ultimate Medical Academy