Hope Luna
Oklahoma City
Summary
Hello,
I Have worked as a CMA for near 14 years now, Pain Management, Urgent Care, General Medicine, briefly in Renal, pulmonology, and Cardiology .
Experience in medical records, referrals, Prior auth.
Front and back office duties.
Pharmacy and medication education.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Intake Specialist
Landmark Recovery
Oklahoma City, OK
10.2022 - 02.2026
- Managed patient intake processes to ensure seamless onboarding and compliance with healthcare regulations.
- Coordinated scheduling and confirmation of appointments, enhancing patient flow and reducing wait times.
- Utilized electronic health record systems to accurately input patient information and maintain data integrity.
Waitress
Jimmy's Round-Up Cafe
Oklahoma City, OK
04.2022 - 11.2022
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to streamline food preparation and service processes.
Certified Medical Assistant (CMA)
Oklahoma Department of Health
Oklahoma City, OK
04.2020 - 04.2021
- EDUCATE PATIENT ON COVID 19.
- Administered medications and vaccinations in accordance with state regulations and protocols.
- Assisted physicians during examinations, ensuring accurate patient information collection.
- Maintained electronic health records, ensuring data accuracy and confidentiality compliance.
- Educated patients on treatment plans and preventive care strategies to enhance health outcomes.
Certified Medical Assistant
Fountain Park Family Physicians
Oklahoma City, OK
05.2015 - 10.2020
- TAKE AND RECORD VITALS
- GIVE INJECTIONS
- DRAW BLOOD
- ASSIST DR WITH PROCEDURES
- USE OF PFT, EKG
- PATIENT CALLS AND RETURNING CALLS FROM OTHER DRS AND LABS ECT.
- CALLING IN MEDS, MED REFILLS
- RUN LABS SUCH AS .... HGBA1C LIPID AND CMP's
- READ AND EXPLAIN RESULTS
Medical Records Specialist
Intermedix/R1 RCM
Oklahoma City, OK
05.2014 - 05.2015
- PRINTING MEDICAL RECORDS
Certified Medical Assistant (CMA)
Tri-City Family Clinic
Newcastle, OK
10.2011 - 05.2014
- Implemented best practices for infection control and safety standards within the clinic environment.
- Monitored inventory of medical supplies, facilitating timely procurement to support operational needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals and follow-up appointments, streamlining healthcare delivery processes.
Production Line Worker
Clements Foods
01.2010 - 01.2011
- Reduced risks with strict adherence to safety protocols and PPE requirements.
- Interpreted blueprints and schematics and aligned jigs and fixtures with specifications.
- Inspected and initiated equipment startup at onset of each shift.
- Placed labels, company logos and exterior parts on finished products.
Production Technician
Petra
Edmond, OK
03.2009 - 01.2010
- Identified enhancement points and initiated strategies to capitalize on improvement opportunities for increased output, better efficiency, or reduced waste.
- Tested equipment before and after each job to proactively identify repair needs.
- Inspected lines and completed repair actions in line with company, equipment manufacturer and OSHA standards.
- Handled routine maintenance, including keeping up with preventive actions such as parts replacements and lubrication.
Front End Manager/Pharmacy Technician Assistant
Homeland Grocery/Pharmacy
Oklahoma City, OK
01.2000 - 05.2009
- I WORKED IN MANY DEPARTMENTS IN THE 9 YEARS EMPLOYED WITH HOMELAND, THOSE ARE AS FOLLOWS..... CASHIER, STOCKER, MEAT WRAPPER, FRONT END MANAGER, PHARMACY TECH.
- Led front-end operations to enhance customer experience and improve service efficiency.
- Trained and mentored staff to ensure adherence to best practices and operational standards.
- Developed and implemented strategies for inventory management, reducing waste and optimizing stock levels.
Education
Trade School - Certified Medical Assistant
ATI Training Facility
Oklahoma City, OK10.2011
High school diploma - undefined
Emerson High School
Oklahoma City, OK05.2003
Skills
- Administering Injections
- Vital Signs
- Phlebotomy
- Anatomy knowledge
- EMR systems
- Administrative experience
Accomplishments
Letter of recommendation from Dr. Lee Kirsch.
Certification
CMA
CPR
AED
LANGUAGES
Spanish
AWARDS
Letter of Recommendation, 2020-10-01, Dr. Lee Kirsch, a colleague, gave me the letter of recommendation.
PERSONAL INFORMATION
Authorized To Work: US for any employer
Timeline
Patient Intake Specialist
Landmark Recovery
10.2022 - 02.2026
Waitress
Jimmy's Round-Up Cafe
04.2022 - 11.2022
Certified Medical Assistant (CMA)
Oklahoma Department of Health
04.2020 - 04.2021
Certified Medical Assistant
Fountain Park Family Physicians
05.2015 - 10.2020
Medical Records Specialist
Intermedix/R1 RCM
05.2014 - 05.2015
Certified Medical Assistant (CMA)
Tri-City Family Clinic
10.2011 - 05.2014
Production Line Worker
Clements Foods
01.2010 - 01.2011
Production Technician
Petra
03.2009 - 01.2010
Front End Manager/Pharmacy Technician Assistant
Homeland Grocery/Pharmacy
01.2000 - 05.2009
High school diploma - undefined
Emerson High School
Trade School - Certified Medical Assistant
ATI Training Facility