Annie Murphy
Mableton,GA
Summary
Dynamic and results-oriented professional with extensive experience in international trade, logistics, and customer service. Adept at managing diverse responsibilities, including export documentation, financial management, and client relations. Skilled in negotiating business deals, ensuring compliance with customs regulations, and optimizing supply chain operations. Proven track record of success in handling carrier and freight claims responsibilities, including meticulous shipment tracking, monitoring carrier websites, and resolving import/export issues efficiently. Exceptional attention to detail, strong communication skills, and a commitment to delivering exceptional service. Dedicated to driving organizational success through strategic problem-solving and effective collaboration.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Atlanta Public Schools
Atlanta, GA
12.2024 - Current
- Maintained a safe learning environment by enforcing school rules and regulations.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Followed established lesson plans to continue learning trajectory.
Substitute Teacher
Kelly Services
Marietta, GA
08.2024 - Current
- Maintained a safe learning environment by enforcing school rules and regulations.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Followed established lesson plans to continue learning trajectory.
Export Documentation Specialist
Blue Diamond Almonds
07.2023 - 11.2023
- Managed customer service operations with a focus on excellence, ensuring client satisfaction throughout the export process
- Utilized adept tracking methodologies for import/export shipments, including monitoring carrier websites and handling carrier freight claims
- Maintained consistent, professional communication with exporters, ensuring clear and timely exchange of information
- Demonstrated meticulous attention to detail by meticulously documenting shipment-related information, adhering to industry standards
- Provided comprehensive export reporting, offering insights and analysis to facilitate informed decision-making
- Conducted weekly reporting of open Purchase Orders, ensuring transparency and accountability in procurement processes
- Exhibited expertise in customs and USDA procedures, ensuring compliance and efficiency in international trade operations
Office Assistant/Bookkeeper
Wavsys At Huisman Auctions
Galt, CA
02.2023 - 07.2023
- Conducted daily reconciliation of all bank accounts, ensuring accuracy and integrity of financial records
- Managed Accounts Payable/Receivable processes proficiently using QuickBooks, maintaining precise financial documentation
- Facilitated timely deposits to bank accounts, optimizing cash flow management and financial stability
- Generated comprehensive accounting reports for detailed analysis utilizing Microsoft Excel
- Collaborated effectively in assisting with bank accruals and international banking transactions
Import Agent
Lamyaa Imports
Marietta, GA
01.2013 - 01.2022
- Successfully negotiated business deals with vendors from diverse global markets, demonstrating exceptional client relations acumen
- Ensured meticulous processing and accuracy of customs documentation, maintaining a sharp focus on detail-oriented tasks
- Provided valuable assistance to freight forwarders and customs brokers in resolving import issues, prioritizing customer satisfaction and smooth logistical operations
- Exhibited a service-oriented approach in reviewing and processing freight invoices with precision and efficiency
- Implemented rigorous shipment tracking and reporting mechanisms, optimizing delivery timelines, and enhancing overall customer satisfaction
- Demonstrated adept problem-solving skills in handling and resolving freight claims, ensuring minimal disruption to supply chain operations
- Played a key role in managing ACH monthly duty accruals, payments, and international wire transfers, showcasing impeccable attention to detail and financial proficiency
Teacher (Math, Science, 5th Grade)
Chickasaw Charter School
Orlando, FL
02.2014 - 05.2018
- Facilitated engaging and age-appropriate curriculum for multiple grade levels.
- Customized teaching methodologies to support inclusive education.
- Designed evaluation materials to gauge mastery of subject matter.
- Reviewed learner progress and created monthly diagnostic summaries.
- Partnered with colleagues for successful student outcomes.
Customer Service Lead/Virtual Call Center
Murphy Solutions at Arise
Marietta, GA
01.2009 - 01.2015
- Led instructional workshops at AT&T Call Center, training upwards of 500 CSRs.
- Facilitated team-building workshops to enhance collaboration and trust.
- Guided team members with structured coaching sessions to enhance performance.
- Leveraged multitasking abilities to enhance operational efficiency.
- Created comprehensive training materials to enhance staff capabilities.
Education
B.S. - International Business/Relations
California State University
Chico, CAMaster of Arts - Special Education
University of Phoenix
Phoenix, AZSkills
- Differentiated instruction
- Group and individual instruction
- Lesson plan implementation
- Records management
- Creativity in teaching
- Student engagement
- Instructional strategies
- IEP documentation
Languages
Spanish
Professional
Certification
- Georgia Provisional Certification in Special Education
Timeline
Substitute Teacher
Atlanta Public Schools
12.2024 - Current
Substitute Teacher
Kelly Services
08.2024 - Current
Export Documentation Specialist
Blue Diamond Almonds
07.2023 - 11.2023
Office Assistant/Bookkeeper
Wavsys At Huisman Auctions
02.2023 - 07.2023
Teacher (Math, Science, 5th Grade)
Chickasaw Charter School
02.2014 - 05.2018
Import Agent
Lamyaa Imports
01.2013 - 01.2022
Customer Service Lead/Virtual Call Center
Murphy Solutions at Arise
01.2009 - 01.2015
B.S. - International Business/Relations
California State University
Master of Arts - Special Education
University of Phoenix