Annie Nguyen
Redmond
Summary
Professional with extensive experience in operational analysis and team leadership at First Tech Federal Credit Union. Achieved a 15% increase in productivity through strategic training initiatives. Demonstrated expertise in regulatory compliance and client relations, optimizing processes and enhancing service delivery in high-volume environments.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
First Tech Federal Credit Union
Redmond
06.2021 - Current
- Spearhead day to day operations of a high volume financial branch, driving improvements in service delivery, compliance, and internal controls.
- Supervise and mentor a team of 6 staffs, implementing performance development plans that resulted in a 15% increase in team productivity.
- Review document of financial data and KPIs to identify opportunities, operational gaps and execute strategies that streamline processes and improve efficiency.
- Manage complex escalations and high-risk transactions, ensuring resolution in alignment with regulatory standards and company policy.
- Partner with senior leadership on strategic initiatives to enhance branch profitability and optimize customer experience.
- Mainly monitored daily operations, organized excellent operational documents ready for audit.
Senior Member Service Representative
First Tech Federal Credit Union
Redmond
03.2020 - 06.2021
- Delivered advanced support in lending, account management, and digital banking services while upholding rigorous compliance standards.
- Acted as a liaison between frontline staff and management to support operational goals and workflow improvements.
- Led new employee onboarding and training sessions, reducing ramp-up time by 25%.
- Supported internal audits and contributed to the standardization of service procedures.
Member Service Representative
First Tech Federal Credit Union
Redmond
08.2018 - 03.2020
- Processed daily financial transactions, account openings, and loan applications while ensuring accuracy and adherence to policy.
- Cultivated strong member relationships through proactive communication and personalized service, contributing to customer retention and branch growth.
- Assisted in branch operations reporting and cash balancing procedures.
Education
BBA - Human Resource Management
Troy University
Troy, AL01-2017
Skills
- Operational Analysis & Reporting
- Process Optimization
- Team Leadership & Training
- Strategic Planning
- Operations Audits
- Regulatory Compliance
- Client Relations & Service Excellence
- MS Excel
- Outlook
- Team building
Accomplishments
- 2019-2021 region top best performance
- 2021-2024 consistent got low risk score from internal audit
Timeline
Assistant Branch Manager
First Tech Federal Credit Union
06.2021 - Current
Senior Member Service Representative
First Tech Federal Credit Union
03.2020 - 06.2021
Member Service Representative
First Tech Federal Credit Union
08.2018 - 03.2020
BBA - Human Resource Management
Troy University
Similar Profiles
Jorge PerezJorge Perez
Recruiter III at First Tech Federal Credit UnionRecruiter III at First Tech Federal Credit Union
Jamie RavagniJamie Ravagni
Senior Relationship Banker at First Tech Federal Credit UnionSenior Relationship Banker at First Tech Federal Credit Union
Heather VenegasHeather Venegas
Manager, Enterprise Solutions System Analysts at First Tech Federal Credit UnionManager, Enterprise Solutions System Analysts at First Tech Federal Credit Union
Josephine LaPoraJosephine LaPora
Front Counter Clerk, Dishwasher, Food Prepper at Yo WildFront Counter Clerk, Dishwasher, Food Prepper at Yo Wild
Nate SchrammNate Schramm
Intramural Supervisor and Official at San Diego State UniversityIntramural Supervisor and Official at San Diego State University