Annie Paulino
Bronx,NY
Summary
Highly motivated & hard working individual with the ability of being a fast learner in a position which allows me to utilize my skills and work experience while providing the opportunity for professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
Essence Healthcare
New York, NY
03.2023 - Current
- Confirmed patient information, collected copays and verified insurance.
- Registered patients and scheduled appointments.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Processed referrals from primary care physicians and specialists as needed.
- Provided administrative support to clinical staff as needed.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored office supplies inventory and placed orders when necessary.
- Worked effectively in team environments to make the workplace more productive.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
Bartender
The Ainsworth Midtown
New York, NY
08.2021 - 06.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stocked ice bins and coolers as needed throughout shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT -
LAGUARDIA COMMUNITY COLLEGE
LONG ISLAND CITY, NY02.2022
Highschool equivalency degree -
New York City Department of Education
Albany, NY06.2020
Skills
- Bilingual
- Customer service-oriented
- Problem solver
- Mixology
- Strong multitasking
- Hospitality and accommodation
- Health codes compliance
- Interpersonal communication skills
- Time management
- HIPAA and the patient's bill of rights
- Introduction to Basic Medical Coding
- Knowledge of medical terminology
- Preauthorization for testing and procedures
- Patient insurance responsibilities
- Intake and verification
Certification
- Certified Administrative Assistant, Certificate of completion (100 hours)
- Certified Medical Administrative Assistant, Successfully completed requirements set forth by the NHA (National Health Career Association)
- Bartending Diploma (expert skills)
Internship
The Door, New York, NY, Completed life skills and financial literacy training, Practiced conflict resolution techniques, Discussed knowledge of principles and processes for providing customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Certified Medical Administrative Assistant
Essence Healthcare
03.2023 - Current
Bartender
The Ainsworth Midtown
08.2021 - 06.2024
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT -
LAGUARDIA COMMUNITY COLLEGE
Highschool equivalency degree -
New York City Department of Education
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