Annie Ramos
Newburgh,NY
Summary
Proven Sales Associate with a track record of exceptional customer service at Puma Store, adept in POS system operation and ServSafe certified. Demonstrates a positive and professional demeanor, excels in fast-paced environments, and skilled in enhancing store operations. Achieved significant improvements in customer satisfaction and inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Puma Co.
Harriman, NY
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Cashier
Youngest Brother's
Newburgh, NY
06.2021 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Associate
Victoria's Secret & PINK
Harriman, NY
06.2023 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista/Cashier
Ralph's Coffee
Harriman, NY
06.2022 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Bachelor of Science - Food Services & Restaurant Administration
Suny Oneonta
Oneonta, NY05-2026
Skills
- Positive and professional
- Flexible Schedule
- Store Opening and Closing
- Cleaning techniques
- POS System Operation
- Sales expertise
Certification
- ServSafe Certification
Languages
Spanish
Professional
Timeline
Sales Associate
Puma Co.
06.2024 - Current
Sales Associate
Victoria's Secret & PINK
06.2023 - 08.2023
Barista/Cashier
Ralph's Coffee
06.2022 - 08.2023
Cashier
Youngest Brother's
06.2021 - 10.2021
Bachelor of Science - Food Services & Restaurant Administration
Suny Oneonta