Annie Redden
South Lake Tahoe,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
9
9
years of professional experience
Work History
Assistant Catering Manager
Heavenly Mountain Resort
09.2024 - Current
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Coordinated logistics for events, including setup, staffing, and equipment management.
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely service.
Assistant Banquet Manager
Steamboat Springs Ski Resort
04.2022 - 09.2024
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
Assistant Front of House Manager
Timber & Torch
10.2021 - 04.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
Funeral Home Assistant
Elias, Kallal & Schaaf Funeral Home
01.2021 - 10.2021
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Provided personal assistance, emotional support and personal care to clients.
- Met with over families to plan funerals by discussing service options and needs.
Assistant Manager
Morrison’s Irish Pub
08.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Dining Room Manager
Xanterra Parks & Resorts
06.2016 - 08.2019
- Led planning, set up and takedown for special events.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Education
Associate Of Business Administration - Business Administration And Management
Olivet Nazarene University
Bourbonnais, ILSkills
- Effective Customer Service
- Staff Leadership
- Operational Efficiency
- Schedule Coordination
- Banquet Support
Timeline
Assistant Catering Manager
Heavenly Mountain Resort
09.2024 - Current
Assistant Banquet Manager
Steamboat Springs Ski Resort
04.2022 - 09.2024
Assistant Front of House Manager
Timber & Torch
10.2021 - 04.2022
Funeral Home Assistant
Elias, Kallal & Schaaf Funeral Home
01.2021 - 10.2021
Assistant Manager
Morrison’s Irish Pub
08.2019 - 12.2021
Assistant Dining Room Manager
Xanterra Parks & Resorts
06.2016 - 08.2019
Associate Of Business Administration - Business Administration And Management
Olivet Nazarene University