Steve Roach
O'Reillys Auto
Willits,CA
32
years of professional experience
Dynamic Assistant Manager with a track record of enhancing customer satisfaction and team performance. Skilled in time management, staff supervision, and problem-solving. Committed to implementing effective operational strategies in retail environments.
Work History
Assistant Manager
8 Years 9 Months- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
- Developed promotional displays to enhance product visibility and drive sales.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Conducted regular audits of store processes to ensure compliance with company standards.
- Fostered a collaborative team environment focused on achieving operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shipping and Receiving Clerk Lead
8 Years 10 Months- Processed incoming and outgoing shipments, ensuring accuracy in documentation and compliance with regulations.
- Coordinated inventory management, utilizing ERP systems to track stock levels and optimize order fulfillment.
- Oversaw loading and unloading operations, ensuring safety protocols were followed to minimize workplace incidents.
- Implemented process improvements that enhanced shipping efficiency and reduced operational delays.
- Trained new staff on best practices for shipping procedures and inventory control systems.
- Collaborated with cross-functional teams to resolve shipping issues and improve overall service delivery timelines.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
- General Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff supervision
Task delegation
Workload management
Retail operations
Timeline
Assistant Manager
O'Reillys Auto
11.2017 - CurrentRead More
Shipping and Receiving Clerk Lead
METAL FX
08.1994 - 06.2003Read More
Shasta College
from General Education
Read More
Willits High
High School Diploma
Read More