Summary
Overview
Work History
Education
Skills
I am a one-of-a-kind highly adventurous individual who loves interacting with others.
Languages
Timeline
Generic

Annie Sattree

Bellingham,WA

Summary

15 years in F&B as a capable FOH/server/barista/bartender passionate about great food and beverage experiences, exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Detail-oriented team player with strong organizational skills.

Experience in numerous roles of customer service and hospitality throughout the years and take pride in resolving customer needs with care.

Love working with others in a fun environment full of banter and camaraderie! A motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate the most enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server/ Bartender / Barista

Promontory Ranch Club
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, truly offering an experience, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, provided recommendations and upsold food and drinks to increase sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Barista

Pearl's Cafe
06.2012 - 09.2012
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils throughout shift.
  • Maintained regular and consistent attendance and punctuality.
  • "Read the room" noted small things.. ie; I wasn't trained in any latte art, yet I discovered I could create a simple bear paw with latte foam. (Glacier is bear country and a major highlight for tourists) It only took an extra moment, and thrilled each customer.

Server/Bartender

Mikado Sushi
02.2010 - 05.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers at the highest rated sushi restaurant in the area.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server/Bartender Assistant

Waterton Lakes Lodge
05.2008 - 09.2008
  • Provided top notch service in a fine dining restaurant and bar in a destination town, creating unforgettable experiences to guests from all over the world.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education

Holistic Skin Care & Beauty

Skin Science Institute of Laser & Esthetics
Salt Lake City, UT
01.2009

Skills

  • Food and Beverage Pairings
  • Customer Service and Rapport
  • Hospitality
  • Upselling Techniques
  • Relationship Management
  • Conflict and Complaint Resolution
  • Recommending Menu Items/ Specials

I am a one-of-a-kind highly adventurous individual who loves interacting with others.

In my spare time you can find me embarking on thrilling adventures.. Motorcycle travel being at the top, heading up to Mt. Baker, mtn biking, wakesurfing, white water rafting, enjoing all of these lakes and trails we have in this beautiful area, making music, and studying whatever topic has piqued my interest that week..

I WOULD LOVE TO BE PART OF THE TEAM AT BANTER! THANK YOU FOR TAKING THE TIME TO CONSIDER ME JOINING!

Languages

Spanish
Limited Working

Timeline

Barista

Pearl's Cafe
06.2012 - 09.2012

Server/Bartender

Mikado Sushi
02.2010 - 05.2012

Server/Bartender Assistant

Waterton Lakes Lodge
05.2008 - 09.2008

Server/ Bartender / Barista

Promontory Ranch Club

Holistic Skin Care & Beauty

Skin Science Institute of Laser & Esthetics
Annie Sattree