Annie Shank
Jamestown Nursing & Rehab
Bentonville,AR
13
years of professional experience
Dedicated and positive leader excelling in budget management, operations support and customer relations to a fast-paced office environment. Adept at financial document control, ensuring stability and growth while driving loyalty and efficiency.
Work History
Business Office Manager
1 Year 2 Months- Maintain financial documents, supporting accurate billing, payment tracking, and account reconciliation.
- Ensuring financial agreements, insurance verifications, and intake forms are completed accurately.
- Insurance, Medicare, & Medicaid Billing: Submitting and tracking claims to ensure the facility is reimbursed correctly.
- Tracking the facility’s daily headcount (admissions, discharges, hospital transfers), which dictates daily billing.
- Tracking private pay bills, collecting payments, and managing past-due accounts.
- Review resident accounts and resolve billing questions with clear, professional communication.
General Manager
4 Years 1 Month- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated documents to streamline operations using Microsoft Word, Excel, Powerpoint and Teams.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Performed administrative tasks by maintaining inventory, ordering supplies, scheduling staff and meetings.
Food Cost Manager
3 Years 4 Months- Verified inventory counts weekly to spot discrepancies and support more accurate stock planning.
- Assessed customer needs and maintained current knowledge of consumer preferences to improve service responsiveness.
- Supervised day-to-day operations to meet performance, quality, and service expectations across the store.
Shift Supervisor/ RX Tech
4 Years 10 Months- Maintained accurate records for controlled tasks, returns, and daily operational logs.
- Maintained compliance with store procedures, safety standards, and loss prevention expectations.
- Process insurance claims, handle claim rejections, and coordinate billing details
Skills
Customer relations and resolutions
Facility and operations management
Team leadership
Scheduling workflow management
Vendor management
Financial document control
Budgeting and cost control
Cost analysis and savings
Cash management
P&L analysis
Verbal and written communication
Inventory management
Loss prevention management
Hiring coordination
Safety compliance
Timeline
Business Office Manager
Jamestown Nursing & Rehab
09.2025 - CurrentRead More
General Manager
Crumbl
08.2021 - 09.2025Read More
Food Cost Manager
Panera Bread
04.2018 - 08.2021Read More
Shift Supervisor/ RX Tech
CVS Pharmacy
06.2013 - 04.2018Read More