Summary
Overview
Work History
Education
Skills
Timeline
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Annie Sims

Cherokee,NC

Summary

Dynamic and adaptable professional with a strong background in customer service at Pops Butts On the Creek. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in effective time management and team collaboration, consistently achieving quality goals and fostering positive relationships with clients.

Overview

2026
2026
years of professional experience

Work History

Host

Pops Butts On the Creek
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Youth Development Professional

Cherokee Youth Center
08.2024 - Current
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.

Personal Shopper

Walmart
12.2022 - 08.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Bowling Attendant

UltraStar Multi-tainment Center
12.2021 - 09.2022
  • Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
  • Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
  • Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
  • Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.

Education

Smoky Mountain High School
Sylva, NC

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication

Timeline

Youth Development Professional

Cherokee Youth Center
08.2024 - Current

Personal Shopper

Walmart
12.2022 - 08.2024

Bowling Attendant

UltraStar Multi-tainment Center
12.2021 - 09.2022

Host

Pops Butts On the Creek

Smoky Mountain High School

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Annie Sims