Annie Smee
Petco
Winchester,VA
1
Language
5
years of professional experience
Results-oriented leader with a proven record in enhancing operations and customer service. Skilled in team management and performance evaluation, committed to driving team productivity and achieving measurable outcomes.
Work History
Assistant Manager
1 Year 9 Months- Led team of approximately 15 associates in daily operations, enhancing workflow efficiency and service quality.
- Conducted performance evaluations, providing constructive feedback to improve team productivity and morale.
- Analyzed performance metrics to identify areas for improvement and drive results-oriented solutions.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated staff scheduling, ensuring adequate coverage and processing payroll.
- Acting in place of the General Manager in their absence
Merchandise Operations Leader
1 Year 5 Months- Executed inventory management processes to optimize stock levels and maintain a shrink percentage of less than 1%.
- Streamlined merchandise flow processes, enhancing overall operational efficiency.
- Trained and mentored team members on best practices in merchandising and inventory management.
- Collaborated with team members to execute floor resets and ensure compliance with company standards.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
Companion Animal Leader
2 Years 4 Months- Led team in daily animal care operations, ensuring safety and well-being of companion animals.
- Driving sales in companion animal departments though guest engagement and inventory management
- Trained new staff on best practices for animal handling and customer service.
- Implemented inventory management system, optimizing stock levels and reducing shrink.
- Oversaw daily operations, ensuring compliance with company policies.
Veterinary Assistant
7 Months- Transported mobile vaccination clinic van to various locations.
- Assisted with the setup and breakdown of vaccination clinics by efficiently loading and unloading supplies.
- Assisted veterinarians with animal restraint during examinations and procedures, ensuring animal comfort and safety.
- Prepared and assisted in the administration of medications, vaccinations, and diagnostic tests as prescribed by the veterinarian.
- Coordinated appointments and managed client communication.
Education
Bachelor of Science - Biology
Minor - Environmental Science
Skills
Customer service
Time management
Team leadership
Decision-making
Problem-solving
Task delegation
Staff management
Employee performance evaluation
Multitasking and organization
Recruitment and hiring
Retail operations management
Staff training and development
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Petco
11.2024 - CurrentRead More
Merchandise Operations Leader
Petco
06.2023 - 11.2024Read More
Veterinary Assistant
Vetco
04.2021 - 11.2021Read More
Companion Animal Leader
Petco
02.2021 - 06.2023Read More
Shenandoah University
Bachelor of Science from Biology
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Shenandoah University
Minor from Environmental Science
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