Annie Smith
Memphis,TN
Summary
Proficient housekeeper recognized for delivering outstanding customer service and attention to detail. Experienced in training new staff on cleaning protocols, enhancing team performance and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Housekeeper
Immaculate Facility Services
Memphis, Tennessee
11.2025 - Current
- The sole employee selected for retention during the transition to the new contractor. Continued to support Fisher House efforts through housekeeping and customer service. Taught newly onboarded contractors standard operating procedures and expectations of the VA Fisher House contract.
Housekeeper
Carvell Consulting, LLC
Memphis, Tennessee
04.2025 - 10.2025
- Independently provided housekeeping and customer service as a government contractor for a VA Fisher House. This included housekeeping and hospitality services for a 13,500 sq. ft., 16-suite comfort home, which serves veterans and their families. Ensured that infection control and food safety standards were utilized.
Housekeeper
Arrive Hotel
Memphis, TN
05.2023 - 10.2024
- Provided excellent customer service through housekeeping, with little to no supervision. Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Housekeeper/Server Assistant
Sheraton Memphis, Downtown
Memphis, TN
03.2022 - 03.2023
- Maintained cleanliness of assigned areas using appropriate cleaning techniques. Collaborated with team members to complete daily cleaning tasks. Followed safety protocols while using chemicals and equipment. Cleaned bathrooms, including toilets, tubs, showers and sinks. Interacted pleasantly with clients and guests when performing daily duties. Took and processed customer orders accurately and efficiently. Maintained cleanliness of dining area and service stations throughout shifts.
Private Housekeeper
Self Employed
Memphis, TN
01.2014 - 03.2022
- Maintained cleanliness and organization of private residence and outdoor spaces. Managed laundry services, including washing, folding, and ironing garments. Provided personal shopping services for household supplies and groceries. Coordinated with service providers for maintenance and repairs in the home. Ensured inventory management of cleaning supplies and household items. Developed and followed daily cleaning schedules for efficiency and thoroughness. Fostered a respectful relationship with family members while maintaining discretion. Complied with safety regulations regarding use of hazardous materials such as chemical cleaners. Attended to any additional requests from employer or guests such as running errands or picking up items from store locations.
Food Service Assistant
Tunica County Health and Rehab, LLC
Tunica, Mississippi
01.2012 - 01.2014
- Maintained cleanliness and organization of dining areas and kitchen facilities. Followed recipes accurately to prepare meals consistently for guests. Checked temperatures of cooked foods using thermometers to ensure safe consumption. Assisted in the preparation of food items according to recipes and menus. Followed food safety regulations pertaining to sanitation, food handling, and storage. Assisted in inventory management by restocking supplies as needed.
Education
High School Diploma -
Rosa Fort High School
Tunica, MS05.1991
Skills
- Cleaning protocols
- Safety compliance
- Effective communication
- Detail-oriented
- Teamwork
- Cleaning and organizing
- Customer service
- Calm demeanor
Timeline
Housekeeper
Immaculate Facility Services
11.2025 - Current
Housekeeper
Carvell Consulting, LLC
04.2025 - 10.2025
Housekeeper
Arrive Hotel
05.2023 - 10.2024
Housekeeper/Server Assistant
Sheraton Memphis, Downtown
03.2022 - 03.2023
Private Housekeeper
Self Employed
01.2014 - 03.2022
Food Service Assistant
Tunica County Health and Rehab, LLC
01.2012 - 01.2014
High School Diploma -
Rosa Fort High School