Annie Thompson
Indian Land,SC
Summary
Dynamic hospitality professional with a proven track record at Jim N Nicks BBQ, excelling in customer service and effective time management. Recognized for enhancing guest satisfaction through proactive engagement and adeptly handling high-pressure situations. Committed team player with strong multitasking abilities and a focus on maintaining food safety standards.
Overview
1
1
year of professional experience
Work History
Host
Jim N Nicks BBQ
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Counter Person
Empire Pizza & Pub
01.2025 - 03.2025
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Camp Counselor
Master O’s Taekwondo
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School -
Indian Land High School
Indian LandSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
- First aid training
- Hospitality and accommodation
- Table bussing
- Cleaning and sanitation
- Customer service expertise
- Hospitality service expertise
- Restroom servicing
- Food safety
- Flexible and adaptable
- Positive and professional
- Guest complaint resolution
- Interactive communication skills
- Greeting guests
- Guest feedback
- Task prioritization
- Customer engagement
- Server support
Timeline
Counter Person
Empire Pizza & Pub
01.2025 - 03.2025
Host
Jim N Nicks BBQ
10.2024 - Current
Camp Counselor
Master O’s Taekwondo
05.2024 - 08.2024
High School -
Indian Land High School
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