Annie Truong
San Lorenzo,United States
Summary
Attentive and energetic patient care representative familiar with ICD-10 coding, EMR and EHR systems and insurance authorizations. Skilled in organizing paperwork, working efficiently in a fast-paced environments focused on maintaining smooth and efficient scheduling services between doctors and care team and providing exceptional care to patients and families.
Overview
16
16
years of professional experience
Work History
Patient Care Representative
Radnet Norcal Imaging
12.2022 - Current
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coached team members in techniques necessary to complete job tasks.
- Managed over 30 patients calls per day.
Food Service Associate
In-N-Out Burger
04.2017 - 08.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Engaged in effective communication with various employees while establishing exceptional customer service
- Prevented food spoilage by monitoring dates, rotating stocks and following proper storage procedures.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Delegated tasks effectively to other associates during work shift.
Salon Receptionist
Hollywood Nails Design
04.2008 - 03.2017
- Welcomed all customers with friendly greeting, answered general questions, and gathered nature of visits
- Efficient in answering telephone calls to field inquiries from clients, vendors and various callers seeking information
- Achieved specific sales targets by promoting special treatments, additional services and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Engaged in effective communication with employees and customers to respond appropriately to any questions or concerns.
Education
Associate of Arts - Biology
Chabot College
Hayward, CA12.2020
Skills
- Ability to work in a fast paced environment while meeting deadlines in a timely manner
- Delegating tasks to other associates
- Proficient at Microsoft Office, EMR and EHR systems
- Verifying Insurance
- Typing speed up to 60 wpm
- Fluent in Vietnamese
Timeline
Patient Care Representative
Radnet Norcal Imaging
12.2022 - Current
Food Service Associate
In-N-Out Burger
04.2017 - 08.2020
Salon Receptionist
Hollywood Nails Design
04.2008 - 03.2017
Associate of Arts - Biology
Chabot College
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