Anniecel Bugun
Maricopa,AZ
Summary
Experienced Cocktail Server with nearly 10 years in high-volume casino and hospitality settings. Expert in efficient beverage service, cash handling, and compliance with alcohol regulations. Builds strong guest relationships to enhance satisfaction and loyalty. Maintains professionalism and a friendly demeanor in fast-paced environments, consistently delivering memorable experiences.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Cocktail Server
Wildhorse Pass Hotel and Casino
Chandler, Arizona
07.2015 - 01.2025
• Delivered exceptional beverage service to guests in a high-volume, fast-paced casino environment while maintaining accuracy and efficiency.
• Effectively communicated with guests to take accurate drink orders and deliver a high level of customer satisfaction.
• Leveraged upselling techniques to boost beverage sales while enhancing guest experience.
• Addressed guest concerns promptly and professionally, fostering a positive and welcoming atmosphere.
• Coordinated with bartenders, kitchen staff, and team members to ensure timely beverage preparation and seamless service delivery.
• Built strong relationships with guests through friendly, professional service, encouraging repeat business and customer loyalty.
• Accurately processed cash transactions and maintained compliance with casino policies and responsible alcohol service regulations.
Education
Bachelor of Science - Computer Science
University of Immaculate Conception
Davao Philippines , Davao Del Sur 06.2000 - 03.2004
Holy Cross Collge of Calinan
Davao Philippines, Davao Del Sur Skills
- Beverage service
- Upselling techniques
- Guest engagement
- Cash handling
- Handling large groups
- Multitasking
- Time management
- Alcohol awareness
- Attentive service
- Stress tolerance
- Patience
Languages
English, Tagalog
Professional
Timeline
Cocktail Server
Wildhorse Pass Hotel and Casino
07.2015 - 01.2025
Bachelor of Science - Computer Science
University of Immaculate Conception
06.2000 - 03.2004
Holy Cross Collge of Calinan