Annie Jo McDonald
Carlsbad
Summary
Results-driven professional with experience in customer service and sales. Skilled in active listening, complaint resolution, and educating customers on product features. Aiming to leverage these strengths to drive customer satisfaction and repeat business.
Energetic customer service advocate known for strong problem-solving and communication skills. Successfully resolved customer complaints and fostered long-term relationships, contributing to overall satisfaction and loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Lowe's
Carlsbad, NM
10.2025 - Current
- Collaborate with team members to maintain well-organized merchandise displays.
- Resolve customer complaints efficiently, enhancing overall satisfaction.
- Educate customers on product features and benefits, promoting informed purchasing decisions.
- Building long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Maintain clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Car Salesperson
Krumland Auto Group
Roswell, NM
03.2025 - 09.2025
- Engaged customers through product demonstrations and extensive knowledge of vehicle features.
- Conducted thorough need assessments to match clients with appropriate vehicles.
- Negotiated sales agreements, ensuring customer satisfaction while meeting dealership goals.
- Collaborated with finance team to streamline loan approval processes for customers.
- Maintained up-to-date knowledge of inventory, pricing, and market trends for competitive advantage.
- Fostered long-term relationships with clients, promoting repeat business and referrals.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Customer Service Advocate
Target
Roswell, NM
07.2024 - 02.2025
- Assisted customers with product inquiries and order status updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Hobby Lobby
Roswell, NM
08.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed cash register, maintaining accuracy in cash handling and reconciliation.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
High School Diploma -
Homeschool
Roswell, NM03-2025
Skills
- Sales expertise
- Complaint handling
- Assertiveness
- Computer proficiency
- Credit card processing
- Problem-solving
- High-energy attitude
- Customer service
- Critical thinking
- Appointment scheduling
- Active listening
- Relationship building
Timeline
Customer Service Advocate
Lowe's
10.2025 - Current
Car Salesperson
Krumland Auto Group
03.2025 - 09.2025
Customer Service Advocate
Target
07.2024 - 02.2025
Customer Service Cashier
Hobby Lobby
08.2023 - 05.2024
High School Diploma -
Homeschool