Tamara Borukhova
5580 LAKE PARK WAY UNIT 4,LA MESA, CA
Summary
Dynamic professional with extensive experience in patient access operations. Recognized for strong analytical abilities and exceptional interpersonal skills, successfully mentoring staff and implementing process improvements that enhance patient satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Sharp Grossmont Hospital
La Mesa, CA
2018 - Current
- Oversees accurate timecard processing and labor reporting.
- Trained new staff on patient access protocols and system navigation to enhance service delivery.
- Collaborated with clinical teams to streamline patient flow and reduce wait times during peak hours.
- Implemented process improvements that increased efficiency in insurance verification procedures.
- Monitored daily operations to ensure adherence to departmental standards and quality metrics.
- Coordinated communication between departments to resolve patient inquiries and optimize care experience.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
- Contributed to a positive workplace environment by effectively resolving interpersonal conflicts among team members when they arose.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
Patient Access Representative
Sharp Grossmont Hospital
La Mesa, CA
2007 - 2018
- Managed high-volume Emergency Department registrations, ensuring accurate demographic and insurance data collection to support clean claim processing and optimal reimbursement.
- Verified insurance eligibility, benefits, and Coordination of Benefits (COB) while prioritizing patient care in compliance with EMTALA regulations.
- Collected co-pays, deductibles, and estimated out-of-pocket payments; explained financial responsibility clearly and negotiated payments per hospital policy.
- Delivered and documented required regulatory forms (IMM, MOON, Tricare, NPP, ADHC) in accordance with Medicare and federal guidelines.
- Conducted financial screenings for uninsured and underinsured patients, initiated Hospital Presumptive Eligibility (HPE), and provided self-pay options.
- Utilized Patient Secure palm scanning and dual-identifier verification to ensure patient safety and prevent duplicate or overlay medical records.
- Communicated effectively with clinical staff regarding out-of-network cases and supported seamless patient flow without disrupting medical screening.
- Demonstrated exceptional customer service in fast-paced, high-stress ED environments using AIDET and service recovery principles.
- Processed payments, secured funds, reconciled receipts, and documented transactions accurately within Centricity and ADT systems.
Cashier
Rite Aid Pharmacy
San Diego, CA
2005 - 2007
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in stocking shelves and organizing inventory for optimal display.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Associate of Arts - General Studies
Grossmont–Cuyamaca Community College
El Cajon2008
High School Diploma -
Patrick Henry High School
San Diego, CA06-2002
Skills
- Strong organizational, leadership, and team management abilities
- Proficient in computer software and database systems
- Excellent interpersonal skills with the ability to build collaborative relationships
- Strong written and verbal communication skills
- Ability to analyze, interpret, and prepare staffing and operational reports
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Lead Patient Access Representative
Sharp Grossmont Hospital
2018 - Current
Patient Access Representative
Sharp Grossmont Hospital
2007 - 2018
Cashier
Rite Aid Pharmacy
2005 - 2007
Associate of Arts - General Studies
Grossmont–Cuyamaca Community College
High School Diploma -
Patrick Henry High School