Annika Collins
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Terralina Italian Crafted Kitchen
11.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Server
Ramen Lab Eatery
02.2023 - 08.2023
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
Server
Hampton Social
01.2023 - 05.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Tanzy
02.2022 - 11.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Ramen. Lab Eatery
01.2018 - 01.2022
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Summer Intern
Affiniti Architects
06.2016 - 08.2019
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Participated in workshops and presentations related to projects to gain knowledge.
Social Media Assistant
Affiniti Architects
01.2018 - 08.2018
- I was an assistant to the Media Coordinator
- Increased customer engagement through social media.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Assistant Instructor
Millenium Martial Arts
08.2013 - 06.2018
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Provided feedback and corrections to improve students' skills and techniques.
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
Education
Associate of Arts - Hospitality
Valencia College
Orlando, FL08.2024
No Degree - Hospitality And Business
Palm Beach State College
Lake Worth, FLNo Degree - Art History With A Minor in Museum Studies
SAVANNAH COLLEGE OF ART AND DESIGN
Savannah, GANo Degree - Business
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Boca Raton Community High School
Boca Raton05.2018
SECOND DEGREE BLACK BELT -
Millenium Martial Arts
Boca Raton, Florida Skills
- Food Preparation and Safety
- Dining room management
- Public speaking abilities
- Workflow Coordination
- Effective Multitasking
- Event Coordination
References
- Louis Greyson, Ramen Lab Eatery, (561) 901-5017
- Dr. Alain Pouleriguen, Deerfield Family Dental, (561) 542-7186
- Alexandra DeVarona, De Varona Law, (561) 600-9070
Timeline
Restaurant Hostess
Terralina Italian Crafted Kitchen
11.2023 - Current
Server
Ramen Lab Eatery
02.2023 - 08.2023
Server
Hampton Social
01.2023 - 05.2023
Server
Tanzy
02.2022 - 11.2022
Server
Ramen. Lab Eatery
01.2018 - 01.2022
Social Media Assistant
Affiniti Architects
01.2018 - 08.2018
Summer Intern
Affiniti Architects
06.2016 - 08.2019
Assistant Instructor
Millenium Martial Arts
08.2013 - 06.2018
Associate of Arts - Hospitality
Valencia College
No Degree - Hospitality And Business
Palm Beach State College
No Degree - Art History With A Minor in Museum Studies
SAVANNAH COLLEGE OF ART AND DESIGN
No Degree - Business
Florida Atlantic University
High School Diploma -
Boca Raton Community High School
SECOND DEGREE BLACK BELT -
Millenium Martial Arts