Annika Hair
Lehi,UT
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Field Support Specialist
Greenix Pest Control
Orem, UT
08.2021 - Current
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
- Mentored junior creators, providing guidance on best practices and creative techniques.
- Analyzed route performance data to identify opportunities for process improvement.
- Consistently met performance metrics for route distances, ensuring customers also receive service on time, contributing to the overall success of the department.
- Conducted regular audits of troubleshooting processes for new AI systems.
- Collaborated closely with sales teams to provide pre-sales support, enhancing the overall customer experience throughout the sales cycle.
- Supported field managers by providing accurate documentation, reporting, and data analysis
Inside Sales Support Specialist
Greenix Pest Control
Orem, UT
08.2022 - 08.2023
- Analyzed sales data to identify trends, providing actionable insights to enhance sales strategies.
- Mentored junior team members, promoting best practices and ensuring adherence to company standards.
- Ensured compliance with company policies throughout the entire sales process from lead generation to fulfillment.
- Tracked sales data for analysis and forecasting.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Support Specialist
Greenix Pest Control
Orem, UT
06.2020 - 12.2020
- Provided exceptional customer service support, ensuring client satisfaction and resolution of inquiries.
- Trained new team members on customer support protocols and company policies for consistent service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Sales Support Specialist
Vivint Solar
Lehi, UT
06.2019 - 06.2020
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Coordinated with door to door sales representatives to help them complete welcome calls, activate accounts and run credit checks for potential customers.
- Coordinated with door to door sales representatives to help them complete welcome calls and run credit checks for potential customers.
Education
High School Diploma -
Klein High School
Spring, TXSkills
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Time management
- Multitasking
- Team collaboration
- Excellent communication
- Adaptability and flexibility
- Reliability
- Relationship building
Timeline
Inside Sales Support Specialist
Greenix Pest Control
08.2022 - 08.2023
Field Support Specialist
Greenix Pest Control
08.2021 - Current
Customer Support Specialist
Greenix Pest Control
06.2020 - 12.2020
Sales Support Specialist
Vivint Solar
06.2019 - 06.2020
High School Diploma -
Klein High School