Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jacob Gross

Snap On Tools
Kingwood,TX
1
Language
8
years of professional experience

Detail-oriented professional with strong problem-solving skills and a personable approach. Experienced in managing customer interactions and supporting franchisees, ready to contribute to team success and enhance customer satisfaction.

Work History

Field Support Specialist

1 Year
Snap On Tools | 01.2023 - 01.2024

I had three main tasks as an FSS. Inventory, Helping franchisees sell their business back to Snap On Corporate, and "Routes" (simply going and validating old/new businesses to ensure franchisees have customers to sell to.)

I felt under trained and left after a year to return to school.

Cashier

2 Years
HEB | 01.2021 - 01.2023

Dealt with a wide variety of customers good/bad.

Handled and kept track of a cash register.

Cashed checks.

Helped other departments when asked for volunteers.

Delivery Driver / Assistant Manager

4 Years
Russo's NYP | 01.2016 - 01.2020

First ever job,

Worked here throughout High School.

Started as a Dish washer, then a Delivery driver, then an Assistant Manager.

Gained dishwashing/cleaning experience.

Small cooking experience.

Heavily involved dealing with customers, taking orders in person and over the phone.

Education

High School Diploma

Kingwood High School | Kingwood, TX | 05-2018

Bachelor of Arts

Sam Houston State University | Huntsville, TX | 05-2028

Associate of Arts - Arts

Lone Star College | Houston, TX | 05-2022

Skills

Very Personable
Can handle money
Problem-solving
Attention to detail
Teamwork and collaboration
Adaptability and flexibility
Decision-making

Languages

Spanish
Elementary

Timeline

Field Support Specialist

Snap On Tools
01.2023 - 01.2024Read More

Cashier

HEB
01.2021 - 01.2023Read More

Delivery Driver / Assistant Manager

Russo's NYP
01.2016 - 01.2020Read More

Sam Houston State University

Bachelor of Arts
Read More

Kingwood High School

High School Diploma
Read More

Lone Star College

Associate of Arts from Arts
Read More
Jacob Gross