Annika Payne
Del Valle,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
LCRA
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Best Guard Security
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Teacher
Stepping Stone School
07.2022 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Passenger Service Assistant
Prospect Airport Services
01.2021 - 08.2022
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Kennel Technician
Sky Blue Kennels
03.2020 - 01.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
Education
Sam Houston State University
Huntsville, TX 08.2021 -
High School Diploma -
Cedar Creek High School
Cedar Creek, TX05.2021
Skills
Customer Service
Problem Resolution
Microsoft Excel
Microsoft Outlook
Data Collection
Timeline
Security Officer
Best Guard Security
06.2023 - Current
Customer Service Representative
LCRA
04.2023 - Current
Teacher
Stepping Stone School
07.2022 - 12.2022
Sam Houston State University
08.2021 -
Passenger Service Assistant
Prospect Airport Services
01.2021 - 08.2022
Kennel Technician
Sky Blue Kennels
03.2020 - 01.2021
High School Diploma -
Cedar Creek High School