Annikah Merhi
Cementon,PA
Summary
Dedicated customer service representative with a proven track record in enhancing customer satisfaction and managing accounts. Known for strong problem-solving and communication skills. Dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction through effective communication and relationship management.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Precision Medical INC
Northampton, Pennsylvania
03.2023 - Current
- Delivered exceptional customer service, contributing to high levels of customer satisfaction.
- Assisted customers with product inquiries and service requests, enhancing their overall experience.
- Educated customers on product features, benefits, and usage for enhanced understanding.
- Developed strong customer relationships to encourage repeat business.
- Managed customer accounts, ensuring accurate record-keeping in the system.
- Maintained accurate records of customer interactions and transactions to support future service needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided training and support to new representatives regarding company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Centennial School of Lehigh University
Bethlehem, PA05-2018
Skills
- Customer service
- Product knowledge
- Order tracking
- Record keeping
- Client support
- Relationship management
- Training new staff
- Word, Excel, PowerPoint
- Administrative tasks
- Time management
- Multitasking
- Team collaboration
- Stress management
- Adaptability
- Problem-solving
- Effective communication
- Critical thinking
Timeline
Customer Service Representative
Precision Medical INC
03.2023 - Current
High School Diploma -
Centennial School of Lehigh University