Annika Lovik
Christiansburg,VA
Summary
Enthusiastic and creative customer service professional with a strong background in managing teams, sales, and providing excellent customer care. Well-versed in products, services, and consumer trends. Committed to upholding and maintaining customer and employee trust. Adept at multitasking and time management to ensure a positive and memorable customer experience.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Real Life Dental
Blacksburg, Virginia
04.2025 - 03.2026
- Coordinated patient appointments and maintained scheduling system for efficient operations.
- Assisted patients with insurance verification and financial arrangements for treatments.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Handled patient inquiries and resolved concerns to enhance overall experience.
Assistant Manager
Panera Bread
Blacksburg, VA
05.2024 - 04.2025
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Sally Beauty
Fairlawn, VA
08.2023 - 03.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Consistently met personal sales goals set by management each month.
- Processed sales transactions accurately using the point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Ross Dress for Less
Christiansburg, VA
05.2020 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
Carhop Server
Sonic
Radford, VA
11.2018 - 03.2020
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Resolved food or service complaints promptly, contributing to increased customer satisfaction.
- Ensured that all orders were accurate and complete before serving them to customers.
- Processed payments accurately using cash registers or point-of-sale systems, ensuring smooth transactions.
- Reminded customers of promotional offers and upcoming events, enhancing their dining experience.
Education
Associate of Science - Electronics Technology
New River Community College
Dublin, VA05-2024
Associate of Arts - General Studies
New River Community College
Dublin, VA05-2022
Skills
- Customer Relationship Management
- CRM Software
- Point-of-sale systems
- Merchandise knowledge
- Product sales
- Staff management
Timeline
Patient Coordinator
Real Life Dental
04.2025 - 03.2026
Assistant Manager
Panera Bread
05.2024 - 04.2025
Sales Associate
Sally Beauty
08.2023 - 03.2024
Sales Associate
Ross Dress for Less
05.2020 - 07.2021
Carhop Server
Sonic
11.2018 - 03.2020
Associate of Science - Electronics Technology
New River Community College
Associate of Arts - General Studies
New River Community College