Denise Vasquez
Staten Island,NY
Summary
Dynamic Patient Coordinator with extensive experience at Rumc / Center for Cancer Care, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in maintaining HIPAA compliance and electronic health records, ensuring accurate data management and patient care excellence.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Rumc / Center for Cancer Care
Staten Island, New York
06.2024 - Current
- Coordinated patient appointments and managed scheduling for oncology services.
- Assisted patients with insurance verification and financial counseling processes.
- Communicated effectively with healthcare providers regarding patient needs and updates.
- Maintained accurate patient records in electronic health record systems.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
Receptionist
Carp Physical Therapy
Staten Island, New York
06.2023 - 05.2025
- Managed phone calls and routed inquiries to relevant staff.
- Scheduled appointments and maintained the office calendar efficiently.
- Maintained inventory of office supplies and placed orders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled and confirmed appointments and meetings for management team.
- Updated daily log book with information about visitors entering the premises.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new Patients.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed company database and ensured the accuracy of contact information.
- Greeted customers, answered general questions and directed to appropriate locations.
Delivery Driver
Amazon
Staten Island, New York
09.2022 - 01.2023
- Delivered packages efficiently to designated locations within assigned timeframes.
- Followed safety protocols while operating delivery vehicles in varying conditions.
- Communicated with dispatch to receive updated delivery instructions and routes.
- Managed inventory and ensured accurate package handling during deliveries.
- Utilized GPS systems to navigate and optimize delivery routes effectively.
- Assisted in loading packages into delivery vehicles for timely dispatch.
- Maintained cleanliness and functionality of delivery vehicle regularly.
- Provided excellent customer service during package drop-offs and interactions.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Notified customers of delays to decrease calls to support.
Home Health Aide
Home Family Care
Queens, New York
05.2022 - 12.2022
- Provided personal care assistance to clients, ensuring comfort and dignity.
- Assisted clients with daily living activities, including bathing and dressing.
- Administered medications as prescribed, following safety protocols.
- Monitored client health conditions, reporting changes to nursing staff.
- Maintained clean and safe living environments for clients at all times.
- Documented care activities accurately in client records for compliance.
- Collaborated with families to address client needs and preferences effectively.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Education
High School Diploma -
Progress High School
Brooklyn, NY06-2006
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient triage
- Referral processing
- Customer relationship management
- HIPAA compliance
- Medical terminology
- Time management
- Data entry
- Resource management
- Effective communication
- Conflict resolution
- Office administration
- Patient care and education
- Billing statement processing
Resume
Resume 2022 DV.docx, DOCX, Denise, Tiffany Gonzalez, 01/23/23, 19:34, Sent from Yahoo Mail for iPhone
Languages
Spanish
Professional
Timeline
Patient Coordinator
Rumc / Center for Cancer Care
06.2024 - Current
Receptionist
Carp Physical Therapy
06.2023 - 05.2025
Delivery Driver
Amazon
09.2022 - 01.2023
Home Health Aide
Home Family Care
05.2022 - 12.2022
High School Diploma -
Progress High School