Annis Zaldivar
Louisville,KY
Summary
Diligent Retail Associate with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with selling, stocking, updating stock information and adaptable to new processes and procedures.
Overview
1
1
year of professional experience
Work History
Cashier
AutoZone
Louisville, KY
08.2023 - Current
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Retail Sales Associate
Tj Maxx Dept Store
Louisville, KY
08.2022 - 01.2023
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Kept informed about new products arriving at the store on a regular basis.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Handled customer complaints in a professional manner.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
Education
High School Diploma -
Southern High School
Louisville, KY06-2023
Some College (No Degree) -
Jefferson Community And Technical College
Louisville, KYSkills
- Reviewing data for incomplete or inconsistent information
- Drawer Balancing
- Cash Register Operation
- Returns Processing
- Compiling and sorting data
- Entering raw data into a spreadsheet, document or database
- Merging files to update outdated or incomplete data
- Inventory Management
- Proficient in Microsoft
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
I have always been interested in art and painting. I also love hiking up Iroquois Park and watching the changes in seasons.
Accomplishments
- Dean's list
- Honor Roll in High School
Timeline
Cashier
AutoZone
08.2023 - Current
Retail Sales Associate
Tj Maxx Dept Store
08.2022 - 01.2023
High School Diploma -
Southern High School
Some College (No Degree) -
Jefferson Community And Technical College