Annisa Haniff
Mount Sinai Health System
Jamaica,NY
12
years of professional experience
Professional Summary
Detail-oriented and compassionate Administrative Assistant with strong skills in patient scheduling, coordination, medical records, insurance verification, and administrative support. Dedicated to providing exceptional patient:customer service while maintaining accuracy, confidentiality, and efficiency in fast-paced environments. Strong communicator with excellent organizational skills and the ability to work effectively with patients, healthcare providers, multidisciplinary teams, clients and other companies to maintain strong relationships.
Work History
Medical Administrative Assistant
3 Years 1 Month- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records and maintained patient confidentiality in compliance with HIPAA regulations.
- Assisted healthcare providers with administrative tasks, ensuring timely communication and documentation.
- Developed and implemented office procedures that enhanced operational efficiency and improved patient satisfaction.
- Coordinated interdepartmental communications to facilitate patient referrals and follow-up care efficiently.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Coordinated surgeries in a timely manner and overseeing that medical clearances, authorization, equipment, and operating room has been booked appropriately.
- Assisted surgeon in submitting travel request/reimbursement.
- Coordinated residents/students with shadowing opportunities.
- Support staff with any administrative needs not limited to chart prepping, inputting appropriate insurance information, estimates for procedures, faxing, and cross coverage.
Medical Assistant
7 Months- Assisted with nurse line and in basket to complete and delegate tasks and messages
- Prepped patient charts and scanned in medical records
- Worked with diabetic supply companies to obtain and send out necessary information in a timely manner for patients CMG and diabetic pump supplies
- Worked with labs such as Quest, Labcorp, Northwell and Sunrise to submit appropriate ICD-10 codes to get tests covered
- Downloaded patients CMG and diabetic pump logbooks into charts
- Supply ordering/taking care of all incoming shipments including supplies and medications
- Clerical duties such as faxing patient forms and chart notes to pharmacies, insurance companies, lab companies, and other facilities in a timely manner
- Coordinated home lab draws for patients
- Obtained vitals and blood draws
Medical Assistant
4 Years 1 Month- Obtained vital signs, blood glucose levels and Hemoglobin A1C’s in a high-volume setting
- Recorded and reported readings to physician and followed protocol when readings were too low or too high
- Worked with insurance companies in obtaining prior authorization for radiological procedures and medications
- Conducted pre-calls through telehealth for assigned physician
- In charge of relaying messages from the medication line to physicians/NP’s in a timely manner
Medical Assistant / Supervisor
2 Years 11 Months- Prepare examination room for patients
- Obtain medical history and vital signs
- Assist doctors in exams, procedures, and surgeries
- Assist doctor in sending electronic prescriptions
- Instruct patients about medication and special diets
- Remove sutures and change dressings
- Maintain and manage patient records in compliance with privacy and security regulations
- Monitor and maintain inventory of medical office supplies
- Safeguard patient privacy and confidentiality
- Clerical duties such as filing, photocopying, faxing, etc
- Train new employees including medical assistant interns
Volunteer
7 Months- Monitored patients to make sure they are not injured
- Assisted head nurse in creating fliers, spreadsheet, and documents.
Education
Radiology Technician Program
GPA: 4.0
Skills
Proficiency in all Microsoft Office application
Highly organized
Flexibility and adaptability
Excellent writing/grammar skills
Excellent customer service skills
Epic experience
Charting Expertise
Completing Insurance Forms
Completing FMLA/Disability forms
Knowledge with no fault/workers comp administrative procedures
Medical Procedures Understanding
Medical Records Management
Medical Terminology
Direct Patient Care
Timeline
Medical Administrative Assistant
Mount Sinai Health System
10.2023 - CurrentRead More
Medical Assistant
NYU Langone Endocrinology Adults and Pediatric
03.2023 - 10.2023Read More
Medical Assistant
Northwell Health
02.2019 - 03.2023Read More
Medical Assistant / Supervisor
Doctors Plastic Surgery
03.2016 - 02.2019Read More
Volunteer
Metropolitan Hospital
03.2015 - 10.2015Read More
Allen School of Health Sciences
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Thomas Edison CTE High School
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LaGuardia Community College
Radiology Technician Program
Read More