Annissa Copeland
Kettle Falls,WA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
11.2020 - 03.2023
- Managed online orders, ensuring accuracy and timely fulfillment.
- Utilized Walmart's inventory management system for tracking product availability.
- Resolved customer inquiries and issues through effective communication channels.
- Adapted quickly to new technologies for efficient online shopping experiences.
- Provided feedback on product selection processes to enhance overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Caregiver
Team Risk Management Strategies
08.2017 - 06.2020
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication according to prescribed schedules and protocols.
- Maintained accurate records of client health and progress for family updates.
- Maintained client health with proper medication administration and timely medical appointments.
- Upheld strict confidentiality standards while handling sensitive information related to clients'' personal lives and medical conditions.
Medication Technician
Apple Springs Senior Living
12.2016 - 07.2017
- Administered medications to residents, ensuring compliance with safety protocols and care plans.
- Monitored and documented residents' health status, reporting changes to nursing staff promptly.
- Assisted in training new staff on medication administration procedures and safety guidelines.
- Maintained accurate records of medication deliveries and inventory for regulatory compliance.
- Provided compassionate support to residents, fostering a trusting relationship while administering treatments.
Caregiver
Apple Springs Senior Living
08.2016 - 07.2017
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored changes in residents' health and reported concerns to nursing staff.
- Maintained cleanliness and organization of resident living areas for safety and comfort.
- Advocated for residents' needs, fostering a supportive community environment within the facility.
- Trained new caregivers on best practices for resident care and safety protocols.
Education
High School Diploma -
Kettle Falls High School
Kettle Falls, WA06.2013
Skills
- Patience and empathy
- Customer service expertise
- Healthcare regulations
- Respectful and compassionate
- Time management
- Problem-solving
Certification
- First Aid/CPR Certified
- Certified Doula
Timeline
Online Personal Shopper
Walmart
11.2020 - 03.2023
Caregiver
Team Risk Management Strategies
08.2017 - 06.2020
Medication Technician
Apple Springs Senior Living
12.2016 - 07.2017
Caregiver
Apple Springs Senior Living
08.2016 - 07.2017
High School Diploma -
Kettle Falls High School